The Great Escape South Bend is a trusted business known for its quality products and friendly, knowledgeable staff. Customers appreciate the helpfulness of employees, whether testing pool water, assisting with hot tub issues, or helping select patio furniture. The staff is attentive, polite, and dedicated to providing a positive experience, making customers feel valued. The store offers a range of specialty items such as hot tubs, saunas, pool tables, and bars, with a focus on quality, though some products are priced higher. Many customers have been returning for years, highlighting the excellent service and support they receive, including repairs and maintenance. Overall, The Great Escape South Bend is recognized for its good customer experience, quality products, and helpful staff who go above and beyond to meet customer needs.
The employee helped test our pool water and was very friendly and knowledgeable. Didn't try pushing a bunch of unnecessary products, which I appreciate.
April 2024
I absolutely love the quality of the patio furniture that I recently purchased. Michael was very attentive and polite and ready to help. I would absolutely recommend the Great Escape to my family and friends.
April 2024
The manager was super helpful and understanding with our concerns.
