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“Good evening, this is pastor George and I am so happy with my AT&T representative. In monster, his name is Tony. I have been so well-educated. I've been what I've been doing to your 5060 years. I came into the store to get my phone. Find out what happened? Cause it went to some place and once supposed to go whatever. But anyway, wasn't that me only emergency only? I came in Tony took charge immediately. Show me what the problem was. And he took care of it for me. When I get a new phone, it would be through the monster store through Tony. He was very professional very well put and I'll talk about mannerism. It was just exciting for a young man, I know how courtesy is. I was a social worker for 30 years and I'll tell you this young man should be getting a raise, just meant young man should be really, really Uber many stores because we need people like him I've been with AT&T a long time over a century and I'm telling you the education. I got here today and my phone I had no idea. To get a new phone but through Tony I wouldn't add within a month or so, my rating for him is a 5 and I tell you you guys should know when you got somebody good in the store. You gotta keep them and keep them happy for the customers. Because I will become a Tony at all times and I thank you so much and I praise God for AT&T I praise God at the most. For Tony, as a young man AT&T, please keep him take care of him and give him his expectations in the name of Jesus. We thank you, and I say right now Goodbye.”
“ADAM was amazing he fixed my screen, & some broken parts inside my phone. I highly recommend M & H. They provided excellent customer service and my phone was fixed in a timely matter. DONT WALK BUT RUN TO M & H if you need any of your electronics fixed. Also, THANK YOU AGAIN ADAM I WILL BE BACK!”
“Women staff are very helpful to help you pay bills in a quick manner. Came in during lunch hours and was still helped by a young lady on her lunch break. ? she deserves a raise for handeling my customer service issue because i know how busy it gets up north ?⌚️??”
“The service was amazing! Emmanuel was amazing in helping my daughter pick her first phone! He was very helpful and patience with all our questions. Definitely coming back.?????”
“Exceptional customer service. Josh provided invaluable assistance in acquiring a new iPhone 16 and iPad while ensuring that my monthly bill remained unchanged. Throughout the entire process, he demonstrated remarkable patience, extensive knowledge, and a consistent commitment to keeping me well-informed.”
“The gentleman at the location in St. John Indiana made the process of upgrading my phones very easy. While I was there a few people came in and needed help with small issues with their phones and they were so kind and helpful to every person.”
“Yeah, I came in here to south Chicago Heights store and didn't expect to get the kind of customer service skills that I got from this young lady Shaira at the cricket store and I would highly recommend having her help you cause she'll go above and beyond to make sure that customer is right!”
“Aisha was very helpful, quick, and pleasant. I was able to start my new service and she activated the phone before I left, making everything a little easier for me. I was in and out within 20 minutes, which was great since I have 2 small children. I really appreciated the promptness and willingness to get me what I needed in a timely manner. Price was great too!”
“I've been with this company for years. Everytime I have an issue, Yousef and Jawad are always there to help with no hesitation. They're great people and provide great customer service ?”
“I went there to to check my phone speaker and they told me it need to be changed . I had only 1 hour to go to work , they said it will be done within 45 min and they did what they said . I was happy, good job!”
“I recently went to the AT&T store in Homewood to express my concerns with my internet and cellphone bills. Thanks to the patience and help from Sandy and her manager Gina, I left the store feeling much better about what I need to do to reduce my bills.”
“Mr.Andrew is so helpful and patient with me, perfect guy for the job do all my phone business at this location. It's very rear to find good customer service these days.”
“Everyone was very helpful. Ricky fixed my issue quickly. Him and Juan were very friendly. I wish they were there when I came in the first time with the same issues! Would definitely recommend this location.”
“Frank gave me an amazing service while buying my new phone. He gave me great case recommendations and other accessories. Frank also gave me advice of which new Samsung to get. Frank also assisted me on other products in the store. He was very kind and thoughtful for all the assistance. I would recommend this store for anyone who needs a new phone or assurance on products. His work is fast and makes sure everything is update with no issues.”
“The service was welcoming and professional. The store rep carried a positive energy about him that made the business pleasant. Great deals for exchanges of service. Thank you.”
“This Cricket store employees is very helpful, very knowledgeable about each phone and have great customer service. They are good at multitasking with each customer.”
“Charelle was absolutely amazing! Had such a high level of detail, amazing customer service, and was a pleasure to work with. It is people like Charelle that will keep me on as an AT&T customer.”
11AM - 6:30PM
44 E Sibley Blvd, Dolton
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9:30AM - 7:30PM
17647 Torrence Ave Ste 9, Lansing
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“Leo was here when we got there. I can only recommend him at this moment. He is a very professional and helpful guy. I cant thank him enough. He switched our phones from bootleg boost and made the whole changeover easy. Cricket has a 4 line for $100 with unlimited data. So far so good. Excellent reception and fast data.Forgot to mention. This store was the only one in the area to carry iPhones in stock. Boost or Metro has none in any of their stores in this area.”
10AM - 6:30PM
18107 Torrence Ave, Lansing
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“Great place to do business with.I have been a customer for over 10 years..my phone blanked out on me Sunday mother's day.. stopped in and Diamond got me in a new phone she was very knowledgeable and patient.i discovered when I got home that phone didn't have enough storage so I came back Monday and Diamond, Jay and Mike took care of me on the upgraded phone.
Staff is very professional and patient and sincerely want to give good service and appreciates your business.
Oh forgot to mention Jay was extremely patient with a Spanish speaking customer and got them the iPhones they wanted.dispte the language barrier.
A real righteous place to do business with!
Small store but BIG CUSTOMER SERVICE !!”
“The rep was fast, knowledgeable and efficient with the way he handled my inquiry. I walked away with a new phone and watch thanks to the promo I was informed about. I highly recommend this branch because of the friendliness of the staff and excellent customer service!”
“We came to the store to have our new phones activated. Nick helped us, he was great and very patient, we were there for 2 hrs. However, the girl who was also there. I think her name was Amber and the person in charge. She was not 1 bit friendly terrible customer skills. We are glad we had Nick to help us
Great job!!”
“I was apprehensive coming here, fearing I would lose everything on my phone, because the tech on the phone with my phone company told me I would lose everything on the phone! And the gentleman Alexis at UbreakiFix reinstilled my faith in great workers! You have an exceptional employee here!”
9:30AM - 7:30PM
345 W 14th St, Chicago Heights
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“I recently had the pleasure of purchasing the newest Motorola flip phone at Cricket, and my experience was nothing short of amazing, thanks to Izaiah. From the moment I walked in, he was warm, approachable, and genuinely focused on helping me find the perfect phone. He walked me through the phone's innovative features, including the secondary screen on the back, explaining how it works for notifications, selfies, and more. His deep knowledge of the product, paired with his ability to explain complex tech in a simple, engaging way, made the entire process feel seamless and informative.
What truly stood out, though, was Izaiah’s customer-first approach. There was no pressure or rush — he took the time to answer every question, make sure I understood all my options, and even helped me set up the phone when I was ready to purchase. He made sure I felt confident in my decision and offered clear, transparent pricing. Izaiah’s exceptional service and expertise not only made me excited about my new phone but also turned a typical transaction into a memorable experience. If you're in the market for a new device, I highly recommend seeking out Izaiah at Cricket — he’s a true professional who cares about his customers.”
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“Victor was great. We went to a corporate store originally because we thought we would get better service than at a Verizon franchisee. Needless to say, we were wrong. The worker at the corporate store messed up my account so I didn't receive text messages from some contacts for 5 days plus possibly other things that I am not aware of yet. They also purposely made changes to my account, even though it was to my detriment, so that they could earn a commission from my account even though they made my situation worse. Victor, even after being aware of what the other worker had done, got my account switched over so everything works properly now. He also happily stayed after for more than 1.5 hours past close to make sure that everything was working properly and all of our questions were answered. From now on, I am not going anywhere else. Thanks Victor for all of your help.”