The AT&T Store provides knowledgeable, friendly, and very helpful customer service. Staff are patient and persistent, going far beyond expectations to assist customers. They answer all questions, help with complicated issues like phone setup and eSim transfers, and offer useful money-saving tips. Their kindness and effort makes customers feel comfortable and supported, often saving the day in difficult situations. The store is fortunate to have such heroic employees who provide wonderful service, leaving customers extremely grateful and likely to switch their service.
Jessie at New Castle location was so sweet and amazing! Was in a bind with my son's phone and she helped me instantly and so quickly. Recommend this location to anyone!
March 2026
Jessie was very helpful and so kind! She helped us with switching over our phone and did it efficiently while getting it done quickly! Excellent Customer Service.
March 2026
Great experience with Calissa. I was treated very well. Good experience with the young lady that helped me. Over and above she tried to help me
