The AT&T Store provides knowledgeable, friendly, and very helpful customer service. Staff are patient and persistent, going far beyond expectations to assist customers. They answer all questions, help with complicated issues like phone setup and eSim transfers, and offer useful money-saving tips. Their kindness and effort makes customers feel comfortable and supported, often saving the day in difficult situations. The store is fortunate to have such heroic employees who provide wonderful service, leaving customers extremely grateful and likely to switch their service.
I was in the New Castle store today and Anthony helped me with my sisters phone.. he was very knowledgeable and fixed the problem very quickly.. I've been is this store before with my sisters phone issues and didn't have the good results I had today.. Anthony did a great job, you need more staff members like him.
May 2026
Jessie in New Castle is the best. So sweet and helped me a ton. She is great.
May 2026
Absolutely the best! Great service and friendly staff.
