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“We had visited two other mattress stores before stopping by Mattress Firm. I had a price point for a guest bedroom, we hit it with a quality product and it was available in our tight time frame. Very thankful we were able to get what we needed when needed it.”
“Great experience. Taylor educated me on some incorrect assumptions I had about mattresses, in and out with our new mattress in 30 minutes. Found our new go-to mattress store for the future! (And it fit in the antique frame, Taylor!)”
“Jim the owner is really friendly and I enjoyed a conversation with him. His business is a walk back in time with so many treasures. Just really love stores like this.”
“I have to give it up to the NEW General Manager, TIM! My uncle rented a laptop from this store on 6/25/22, the first payment was due July 3. Due to being on disability, he only gets paid 1x a month. Since the 3rd is Tomorrow.. (on a Sunday), disability payments were given on Friday the 1rst. Which also caused the payment to AARONs also removed Friday the 1rst. My uncle decided to not lease the computer and returned the computer back to them on the 1rst. However, the $147.00 dollars was removed from my account on the same day he returned the computer. I was very upset because of this, I was worried because I read that Aarons DO NOT GIVE REFUNDS. HOWEVER!!!! TIM KNEW MY CIRCUMSTANCES AND HOW THE PAYMENT IS DUE ON THE 3RD EVERY MONTH, UNLESS THE 3RD RUNS ON A WEEKEND. TIM DID NOT ARGUE THE RULES , HE DID NOT HOLD IT AGAINST ME THAT HE IN FACT INFORMED US THAT THE PAYMENT WOULD BE TAKING OUT ON THE 1RST DUE TO THE 3RD BEING SUNDAY . HE DID NOT REFUSE NOR HESITATE AT ALL AND HE REFUNDED THE $147.00 BACK TO MY ACCOUNT! HE WAS NOT RUDE AT ALL ! HE WAS VERY KIND AS WELL AS UNDERSTANDING TO MY SITUATION. HE MADE SURE THAT NO MATTER HOW LONG IT TOOK HIM TO GET IT FIGURED OUT TO BE ABLE TO REFUND MY ACCOUNT , HE WAS ON TOP OF IT! TIM WENT EVEN A STEP FURTHER AND HE CALLED MY PHONE AND LEFT A VOICEMAIL TO LET ME KNOW THAT HE SUCCESSFULLY REFUNDED THE MONEY TO MY ACCOUNT! IT IS SO RARE IN TODAY'S SOCIETY, TO HAVE A PERSON GO ABOVE AND BEYOND TO MAKE THINGS RIGHT WITH THE CUSTOMER, EVEN DESPITE THE FACT HE DID IN FACT MENTION THE PAYMENT BEING REMOVED ON THE 1RST TO ME. THANK YOU TIM FOR YOUR HELP AS WELL AS YOUR KIDNESS!”
“Amazing store! Very clean and organized. The staff are really friendly. They have a great assortment of options to choose from. As an interior designer, I’m very happy that I stumbled upon this specific location.”
“Unbelievable customer service from start to finish. The mattress is the best we’ve ever owned and the last purchase was to duplicate the sleep experience at our vacation home. They delivered to our vacay home and personnel were pro caliber.”
“Tom Hall was assisting us when we bought our bed. He was very thorough and very low pressure giving us the opportunity to make updates on our old bed. We appreciated his kindness and expertise. Excellent in sales!”
“The At Home store is so versatile but my two favorite seasons to visit are definitely Halloween and Christmas! Their selection, themes, prices and sales are great.”
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“Kimberly was our saleslady. She was attentive, informative and willing to help us choose what was best for our decorating style, color palette and comfort. We had a great experience! Thanks, Kimberly! Can't wait to get our new furniture!!! :)”