First Merchants Bank is a highly praised financial institution, known for its exceptional customer service and professional staff. Customers consistently describe the bank as extremely helpful, with a pleasant attitude and quick to resolve any issues. The Plainfield location, in particular, is highlighted as the best, with an outstanding team of tellers and relationship bankers, such as Chloe, Erin, Kara, and Kelly, who are dedicated to providing excellent service. Customers appreciate the bank's personal, friendly, and understanding approach, as well as its efficiency in handling transactions. Overall, First Merchants Bank is a trusted and reliable choice for both personal and business banking needs.
Always very helpful. I go in every day for work and they are extremely professional, have a pleasant attitude and are quick to help if i have any issues. I go to a lot of first merchants locations but Plainfield is definitely the best. All the ladies are awesome including Chloe, Erin, and Kara.
November 2025
Amazing customer service, really understanding for your situation. They will help you out as much as possible within their power. Amazing people to talk to. Love them so much!!
October 2025
Excellent customer service! Just like the small town banks used to be like!
