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“Victor was great. We went to a corporate store originally because we thought we would get better service than at a Verizon franchisee. Needless to say, we were wrong. The worker at the corporate store messed up my account so I didn't receive text messages from some contacts for 5 days plus possibly other things that I am not aware of yet. They also purposely made changes to my account, even though it was to my detriment, so that they could earn a commission from my account even though they made my situation worse. Victor, even after being aware of what the other worker had done, got my account switched over so everything works properly now. He also happily stayed after for more than 1.5 hours past close to make sure that everything was working properly and all of our questions were answered. From now on, I am not going anywhere else. Thanks Victor for all of your help.”
“Had a wonderful experience!! A gentleman named Alex helped me pick out my perfect phone ? He was patient and very informative. I will definitely be coming back in the future! Thank you, Alex, for the incredible customer service!! ?”
“Everyone was very helpful. Ricky fixed my issue quickly. Him and Juan were very friendly. I wish they were there when I came in the first time with the same issues! Would definitely recommend this location.”
“Eddie, the sales associate at this location, was extremely helpful and went well above and beyond what any other sales person might do. When it appeared that I might not qualify for the service I wanted Eddie made it happen. Verizon, ATT, and Tmobile should be ashamed. The service and respect I received from this location far exceeded any other experience I had from those three other competitors. If you are in the market for a cheaper alternative and yet still desire the best in customer care, Go see Eddie. He will get you taken care of.”
“the service they provide in this location is amazing the manager Victor and his rep Paola go above and beyond greeting everyone with an amazing attitude i highly reccomend it”
“I highly recommend this location. Never was turned in the wrong direction.
I recently had the pleasure of interacting with T-Mobile's staff MONIQUE in lansing, and I must say that I was thoroughly impressed with the level of professionalism and knowledge displayed by her. Not only did she exhibit great patience in addressing all of my queries, but she also provided top-of-the-line guidance that exceeded my expectations.
I can confidently say that T-Mobile's staff set a high standard for excellence in the industry. THE TEAM IN THE STORE professionalism, knowledge, and willingness to provide top-notch guidance make them a standout choice for anyone seeking exceptional service. I highly recommend this location. Never was turned in the wrong direction.”
“My phone needed replaced I moved to an Iiphone for the first time. It was a good deal and affordable plan there. Manager Ralph set me up and helped me get used to using the iPhone. He did a very fine job servicing my needs in a crisis since I suddenly broke my phone and had an immediate need for my business and personal use.”
“Jocelyn has performed miracles for me. She has outdone tech coach and I. Store reps. Just a half hr with her has saved me not going to att or t mobile with my frustration. You should promote her and u utilize her u her utilized skill sets.”
“My experience with this store has been phenomenal! I had such a bad experience with a previous store and the level of customer service, knowledge and expertise has me blown away.Retail store manager Mi'yah was personable and very professional. Will come here from now on ! Highly recommend”
“They have a kiosk ???, which makes it easier to make payments and staff can attend other customers. Not a lot of parking but easy to get to. The staff was friendly and helpful and I would definitely go back to use their kiosk for payments.”
“Justin and Zeshan are so amazing! I took a dive into my pool with my old phone and it wouldn't come back to life, they were so patient and knowledgeable in directing me and my fears of never retrieving my life back that exists on my phone. Thank you!!!!!”
“I went to the drop off location, which looks like it's there garage and was disappointed that 1st of all I had to drop off the equipment in a metal box and couldn't get any proof of doing so. 2nd The office was closed I wanted a receipt or something, to talk to a person or something. Because in the end, I want proof I dropped off there equipment. Well if necessary, I hope they check there cameras. Thou that won't say who I am though, will it!”
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“The gentleman at the location in St. John Indiana made the process of upgrading my phones very easy. While I was there a few people came in and needed help with small issues with their phones and they were so kind and helpful to every person.”