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“VERY GREAT EXPERIENCE!! Tyler and Nester were very helpful best customer service I’ve ever had. Very talkative and very kind!! Would go back to them both for help!! I appreciated everything they did for us!! Very easy trade in and new phone! Thank you Tyler and Nester!! - Connor + Lucy”
“AWESOME Service! I smashed my phone at 1pm on Saturday. I ran over to Miles' location. I didn't call, no appointment. He got me right in and 40 minutes later my phone was better than new. I was out of there by 3:30!”
“Ms Kim was amazing ! She was very patient, professional , knowledgeable and was able to solve all my problems quickly, She was also very nice to my babies ❤️ She Deserves A Raise !”
“Please make sure u visit THIS Boost when you’re in need of any services regarding your phone. Tyra is the one to talk to , every time I visit this location i receive great customer service. She is professional and kind. I respect a hard worker and she does her job well.”
“Maritza has always been so kind and patient with me and my husband. The only person we trust and come to for anything if something is wrong with our phones. She's amazing.”
“They are very helpful and always about their customers, I see them deal with customers nicely even when they don't show the same respect back, I bet it's hard to solve everybody's problems and somethings cant be fixed by them, but they always do their best, recommend them always ! ?”
“Stacy the Latina lady mucha Bonita's .. really help me get my new k32 tcl phone on .she is really smart lady ..western store ?..she is very nice and patient lady. ?”
“I am 71 yrs. old and very challenged with a distaste for technology. And I HATE changing phones. However, Karina had such a calming presence and incredible knowledge, that she totally reduced my anxiety. Karina went above the call of duty to serve me. I needed her expertise in transferring info from the old phone to new the phone because I had issues. I had visited 3 other cell phone offices, and walked out with nothing because of the lack of customer service. I think they knew I would be a challenge to help. I was grateful and impressed with Karina's customer service from the first phone call to her which drew me in the office the next day. I dropped ATT and looking forward to Boost. Thank you Karina.”
“Excellent service from the young man Jaquin. My service took a while because I had to call Verizon for my pins to transfer to Metro. He was patient and helpful. He found a way to help multiple people that walked in while still making sure none of us waited too long. Good multitasking and he acknowledged each person as soon as they walked in. I notice these things because I have a business and I appreciate when someone does a good job. The store was clean and I observed how quick and easy it was for the people that walked in to make a payment.”
“Great experience! Thank you! This location was awesome! Last Sunday morning I went in to help my brother with his wifi. He was with Xfinity and they suck. Your team at this location had him set up in less then 15 minutes! Cannot thank you enough!
Great customer service!”
“Went to that location this morning because some one sold my disabled wife a $1000 cell phone.
It was a horrible feeling and a tough day ahead for us.
However the Representatives Jason listened to everything we had to say, did everything he could to help our situation and did provided some measure of relief.
This guy truly is a good person and we appreciated everything he did for us on what was a horrible day.
Exceptional person.
Thanks Jason.”
10AM - 7PM
3718 W Western Ave, South Bend
Mobile Phones
“Got new cell service and phone today with the company on Western Ave. Talk about "Great Customer Service" this is where you'll find it and the price is minimal. In addition, you get "Free" HBO for 1 year right after activation. Kudos to these guys!!”
“Definitely a no-frills place! But the young man who waited on me, and the 2 gentlemen before me, was professional, friendly, and helpful. My only issue is my payment in store did not register in my app on my phone.”
“Excellent CS during a very busy time! Rep was polite and customer-focused. I needed help setting up my new phone. I've been a T-Mobile Customer for almost 20 years and I won't go anywhere else.❤️”
10AM - 8PM
315 W Ireland Rd F, South Bend
Mobile Phones
“Charli assisted me today, I was wanting a smart watch. She was very knowledgeable and very helpful. If you r ever in need of a cell phones or any accessories go in and see Charli @ the Cricket on Ireland road.”
“Already a customer , came back to same store looking for a good deal because I love my phone service and Stacey was great, very helpful ! Got a tablet I can hook up to a keyboard, much easier for school m! Thank you Metro !”
“I have had good customer service in store, but hours listed on google search results say closes at 7:00pm M-F and when I got out here, door was locked and then I saw on window, closed at 6:00 M-F. I just wasted time and gas coming out here.”
“Jenny take care of all my plans with a really good knowledge and answer all my questions with patience,like never before.
I’m happy for been part of this store,and I can recommend people to this store anytime.”
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“Steven was great! He helped us figure out the best plan for us, and talked us through every aspect of the plan ahead. 10/10 recommend going and seeing him. Also Tesla, the store manager was great!”