U-Haul Moving & Storage of West Lafayette offers a range of services for local and long-distance moves, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage options. They also provide portable U-Box containers, Moving Help® providers, hitch installations, and packing supplies. While many customers appreciate the convenience and flexibility of the services, some reviews highlight areas for improvement. A few customers reported issues with the condition of the rental equipment, such as inoperable lights and missing parts, which raised concerns about safety standards. Additionally, discrepancies between quoted prices and final costs caused frustration for some customers, particularly those on a fixed income. However, positive feedback also emphasizes the helpfulness of the staff and the ease of the rental process. Many users found the team friendly and accommodating, especially during last-minute changes, and expressed satisfaction with their overall experience. Despite some challenges, U-Haul Moving & Storage of West Lafayette remains a popular choice for moving needs, with many customers willing to return for future rentals.
Great service well maintain vehicle, easy to pickup easy to turn in. Excellent rate.
July 2026
The staff here have been amazing over the last month through several store interactions and a truck rental. I wish every customer service interaction went as well as these ones. For the truck rental, the truck was ready to be driven off the lot and for a super smooth checkout process. Great experience!
April 2026
Have rented here numerous times over the last 10 years. Friendly staff is always efficient. Dave, the Manager, seems like a really great guy!
