Tom Roush Mitsubishi is a family business that has been serving the Greater Indianapolis area since 1972. Customers describe their experience as extremely positive, painless, and very professional. The sales professionals are consistently noted as pleasant, friendly, informative, and helpful, guiding clients through the entire process from start to finish without pressure. They are honest and knowledgeable, even advising against certain vehicles to ensure customer satisfaction. The finance process is equally commended for being smooth and lacking the typical high-pressure tactics for add-ons, with managers being friendly and not pushing unnecessary products. The entire sales team is supportive and works to make the process easy and comfortable. Many reviewers highlight the old-school, respectful approach where customers are treated with integrity and not as just a sale. The dealership makes clients feel at ease, contributing to an experience that is as painless and positive as it gets. As a result, customers highly recommend Tom Roush to family and friends and state they will return for their next vehicle purchase or service.
