Community Choice Credit Union is highly praised for its helpful and friendly staff, including employees like Ryan, Ian, and Sam Leahy. Customers appreciate their patience, clear explanations, and efficient service, especially during complex transactions such as HELOCs and cash-out refinances. Many mention that the process was quicker than expected and that staff members made the experience positive and stress-free. However, some customers find the automated phone systems frustrating, feeling they hinder direct communication with a live person. Overall, the credit union is valued for its attentive staff and smooth service, making clients feel supported and satisfied with their financial experiences.
I worked with Devin in Ankeny, made the loan process smooth and easy. Would definitely recommend working with him!
June 2026
Nice credit union. Their whole unbank makes sense if you know banking history. Have some good loan options and safety deposit boxes.
February 2026
Dylan and Ryan are absolutely amazing and go above and beyond for you. Highly recommend CCCU, especially the Ankeny branch. Great customer service from the whole team there really.
