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“Went in to trade in my old se iPhone (yes, it was ancient and tiny enough to be cute, but it was undebatably dead). Not feeling technologically robust, I was apprehensive, but these two women were amazing. Everything you could ask for in terms of knowledge, friendliness, and above-and-beyond patience. They set me up with a new model and got all my stuff transferred. It could not have gone any better!”
“Noah P was very patient and helpful. Made getting a new phone a breeze. Even though he was the only employee working, he took the time to periodically check on everyone who was in the store. Well done!”
“I came in the store today needing a new phone for my mom and Isaiah assisted us. He was so helpful and very patient and informative! We are so thankful for all his help.”
“Jim is great here!! Went in with a broken phone and was given steps on how to use my Asurion insurance through Verizon. Fast repair, and very happy that it was covered with my insurance. I plan to come back with any other device issues in the future! 10 outta 10”
“Tolly was very knowledgeable about the upcoming changes with US Cellular and T-Mobile transitions. Easy and quick to work with, definitely will be coming back to the Rock Island location.”
“I stopped by in the Silvis store and was immediately greeted by Travis. We sat and spoke about my options on upgrading my iPhone. Travis walked me through my options of phone style to the breakdown of payment. He even placed my privacy screen for me! I left the store having a better understanding of my USCelluar phone plan then I ever had before! Thank you so much Travis!”
“Enjoyed GREAT customer service here today! I believe it was David helping us (not sure I caught the name), but he did an amazing job bouncing from customer to customer, while being attentive and personable. I was really pleased with the whole experience and appreciated his great and positive attitude!”
“Yousuf is fantastic, he helped me to get a new phone in a discounted price and he took care of me to get all my contacts and pictures and all my stuff transfer to my new phone.......boss take care of this dude.”
“Derick Jackson was so helpful my phone got shut off due to family reasons and he helped as much as he could while I was working with limited funds great experience”
“Yousuf (Moline store) was awesome. He made buying an upgrade very simple and offered phone tips (e.g. charging) which I'd never known. I don't have to go into the store often, but there is always a customer in there changing to Boost because they are dissatisfied with their current provider!”
“The people that work there are very courteous,friendly they give you the best deal they can they know how to make you feel welcome. The manager is also very friendly and helpful I Bern with them since 2009 and I will continue.they take good care of you.im happy with my service.thank you.”
“Corey helped us through an upgrade and we couldn't be more pleased with the experience. First time leaving a phone store in a good mood. Thanks Corey! Best experience. He was knowledgeable and happy to help.”
“We went here today to up grade my husband's phone the young lady that helped us with everything was so helpful and kind given the fact we are senior's citizens her name is Courtney B she was very knowledgeable !!! Thank you again Courtney for your help!!!”
“We went in today to add a line to our plan and upgrade my parents phones too. Samuel went over and above to help us with what we needed and listened to our questions or concerns. Thanks so much for spending the afternoon with us! We absolutely love our new phones!”
“This store and their employees are amazing!!!. I was in the store on Thursday and I was working with mykeala and the store mgr was working with some very unreasonable customers. The man who was in the store was very rude and nasty towards her and was even making me feel uncomfortable. I felt sorry for the young lady who was with him and didn't seem to be able to speak for herself. The manager was trying to explain their policies and it sounded like they had already had alot of discussions before they came in. Everytime the manager would say something to the girl, the guy would interrupt her and the manager explained that she needed to speak directly with her customer.
I would gladly work with this location again and the manager did the right thing.”
“Kristi, from Boost store in Moline was so great!! I was trying to get a new phone and somehow my accounts got messed up. It took me 6 times to visit the store to get my FB account back that I had used for years! Thank you so much Kristi !”
“We stopped in the other day and spoke to Cory about wanting to switch carriers and looked at prices with her for new phones. She was amazingly helpful and I hope to continue working with her when and if we take the plunge to switch over.”
“We went in to upgrade a phone and it was honestly a pleasant experience thanks to Alex. He was super helpful, nice and provided excellent service! Will definitely be back to this store!”
“Overall my experience was a positive one. Charles was very attentive, knowledgeable, and most importantly patient as well as understanding! There was one negative incident during my service however. I was being helped by Charles (who was also effectively going back and forth between helping myself and helping another customer. He had gone to the back for a reason that I can’t recall. Anyway, Susan (who had finished up with another customer) asked aloud if anyone needed any help. I happened to have a quick question pertaining to one of the steps in backing up my phone so I went up to her for some quick assistance. After I posed my (what I would deem to be a routine question given the field of work) she let me know that she needed to use the restroom and started to walk to the back of the store. (This, in my opinion, is unprofessional in and of itself.) Charles then happened to be walking back out on to the floor to which she then loudly asked questioned him as to if he was helping both of us customers at the same time. The tone of her voice indicating disapproval, judgment, and frustration. He acknowledged her and let her know that he was. I spoke up letting her know that both myself and the other customer (whom I’d been sharing conversation with) were happy with the service that Charles was providing us and that me having gone to her had nothing to do with his service. As I was saying this she was walking away from me toward the back of the store. I repeated myself twice. The last time specifically saying “I’d like you to acknowledge what I’m saying. This isn’t on him.” Because she had previously not done so. She continued to walk toward the back and finally moved her head back a little providing a non-verbal “yes.” I have to say that it made me feel like she completely dismissed me. As if that wasn’t bad enough, after she had gone to the back she didn’t come out from the back for about 10 - 15 minutes when she’d originally told me that she’d be right back. I wouldn’t accept service from her if she were the only employee working at the time. It’s that simple.”
“Abig shout out to Susan, Nolan and Rich at ATT Moline. They all were very patient and understanding. If you want great service visit this store. The staff is awesome”
“I had a fantastic experience here! The worker Sinai was super helpful and knowledgeable, and they fixed my phone quickly and efficiently. I really appreciated her honesty and great customer service.”
“Travis did an excellent job at getting me set up with a new phone about a week ago, and solving a minor problem that I had with contacts just today. Excellent service!”
“So my five stars is not for the whole store.. But for one person.. OMAR!!! My husband and I are about 2 years into the iPhone experience and he has been with us every step of the way. He is polite, very knowledgeable, and patient because we asked a lot of questions with our upgrade. we Really appreciate him.”
“I went to this location yesterday and the support from the staff was unbelievably kind and fixed my problem in less than 15 minutes. Definitely trustworthy. This will be my go-to store location. You talk about the most respectful gentleman, I ever experience in Davenport Iowa.Rita B.”
“Thank you to Roger for getting me hooked up with the new IPhone 17 Pro!!!!! He made the process SEAMLESS! I’m so happy. 10/10 recommend visiting Roger and getting the new iPhone! T-Mobile and Roger are the best!”
“My dog broke my phone screen and it was so hard to get the information out of it to the new phone. I told Isaac I was not tech smart and he helped me move everything over to my new phone plus he was waiting on other customers while dealing with us. I want to say thank you to him again and I really appreciate you ❤️. I have had bad experiences with other stores but this store has always been great. Thank you all”
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“I took my 85 year old dad’s flip phone in that wasn’t working and they restored it to normal! Can’t tell you what a relief it was because trying to teach my dad with dementia how to use a new phone would have been a disaster! Can’t thank them enough for working miracles!”