The United States Postal Service has received mixed reviews from customers. Many appreciate the friendly and helpful staff, with specific praise for two employees who assisted in locating a lost package quickly. However, some customers have noted issues with the service, including slow processing times and organizational problems that led to packages being returned to sender. There have been concerns about communication, particularly regarding updated recipient information. One customer also highlighted a lack of accessibility features, such as handicap doors, but acknowledged the pleasant nature of the staff. Overall, while there are areas for improvement, the service is often characterized by helpful employees who strive to assist customers.
Our Cedar Falls Post office workers are always courteous and helpful.
June 2026
Lady helped me with my passport today. I’m eternally grateful. I forgot my birth certificate there she found it. Angels exist. 😇 please give her a raise.
February 2026
I’ve never had an issue here, it’s just small hence one star off…other than that it’s a post office that does a good job!
