Budget Car Rental
Car RentalHours:
2121 Arthur Collins Pkwy SW, Cedar Rapids IA 52404 Hours
About Budget Car Rental
Budget Car Rental is known for its friendly and helpful staff, providing excellent customer service. Dan stands out for making the vehicle rental process straightforward and enjoyable, especially for those looking to trade in their cars. Customers appreciate the kind and prompt service, as seen when a staff member quickly helped retrieve a forgotten item after hours. Many clients have had positive experiences with various vehicles, including a 2024 Rav 4. However, some customers have encountered unexpected issues, such as vehicle problems and unclear billing practices, leading to frustration over charges. Despite this, the responsiveness of the team is highlighted, as demonstrated when they stepped in to assist a group in need of rentals on short notice. Overall, Budget Car Rental aims to provide reliable service, though customers are encouraged to clarify rental terms to avoid surprises.
Most Recent Reviews
April 2025
The only place I’ll rent from. Cars are always clean and well taken care of. Staff is courteous. Never an issue.
December 2024
I was overcharged the fuel fee. But customer service above and beyond and informed me they had taken care of my concern and refunded the fee to my account. Great guest service.
September 2024
Dan was awesome in helping us get our new vehicle! I I called multiple other dealers about a trade in, and they weren't willing to help, but Dan made the process simple and was very knowledgeable. Highly recommend Dan and we're happy with our vehicle!
More Comments(53)
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