Cedar Rapids Bank & Trust receives mixed reviews from customers. Some describe wonderful experiences and helpful service when setting up new accounts, with staff noted as fast, efficient, polite, and respectful. The bank's community-minded events, like free document shredding, are appreciated. However, other customers report significant frustrations, especially after returning to the bank. Complaints include bad customer service, long waits for responses, problematic mobile banking with transactions disappearing and cards being declined, and a lack of competitive features regarding fees, early direct deposits, and transfers. While some feel comfortable and recommend the bank, others find it lacking in updates and not competitive in wanting to keep customers, citing a need for improvements in service, technology, and communication.
CRBT has been amazing to work with for the past year. Teresa helped me every step of the way to get financing for my small business. Liz has also been so helpful with the setup of our banking. All of the staff has been great. Your Tanning Bar definitely recommends CRBT!
May 2025
Nice establishment, great hospitality on a recent trip in April
April 2025
Went here to setup a new account & was helped by Melissa R. The experience was wonderful. I’d recommend anyone should feel comfortable going here.
