McGrath Auto has received a mix of positive feedback and some concerns from customers. Many appreciate the exceptional service provided by staff members like Shawn, Dalton, and Theron, who go above and beyond to assist customers. One customer was particularly impressed with Shawn’s efforts months after purchasing a used truck, stating that they would return to McGrath for future vehicle purchases. Similarly, Dalton was praised for his genuine interest in helping customers find the right vehicle, leading to a great experience for one couple. Another positive experience highlighted how the McGrath team, especially Kevin Bullard, provided excellent support when a customer faced car problems during a difficult time. The quick and expert repair, covered under warranty, left a lasting impression. However, not all experiences were as positive. One customer expressed frustration with the service department after dealing with ongoing vehicle issues, reporting a lack of communication and unresolved problems even after an extended stay in the shop. Overall, McGrath Auto is noted for its friendly and knowledgeable staff, making the car-buying process smooth and enjoyable, while also facing challenges in their service department that need addressing.
Had a mix-up in financing, and they went and fixed it within a few days and let me trade for a newer car than the one I originally purchased. Gary at the used car center in Cedar Rapids was very helpful and understanding!
April 2026
I just want to thank Dustin and Shawn and the others in used vehicles you are all the best and you take good care of me and my truck I will always keep my business with you .I love my truck you all treat me like family and I appreciate it very much your customer angela hawkins
January 2026
Service was great and they took care of a recall while I was there.
