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“I had a very large, heavy package that I had to return to an online vendor for a refund. I was outside struggling to maneuver the box toward the store entrance, very awkwardly when a nice young man came out of the store. Noticing I was struggling a great deal. He asked if I needed help getting the package inside. I was huffing and puffing and so Thankful for the assistance! I am a sixty year old woman with a bad back, but I live alone with no assistance. So I knew I just had to figure it out, even though the box said Team Lift on it. I followed the young man into the store. He took the package and I right up to the counter. In less than five minutes he had scanned my return label, assured he would check for any missed labels and would retape the corners of the box, which had ripped loose because of my rough handling of the package. Whew, what a relief! Unfortunately. I did not catch the store employees name, but he really made my day! There are really kind souls left in this world! Thank you!”
“Darrell at the 1st Ave location provided the highest level of customer service that I have ever experienced! He went above and beyond to complete a time sensitive project for me and did it with a smile! Thank you so much!!”
“I have never had a bad experience making a purchase with Staples. The technician did a great job setting up my new computer, explaining and answering my questions.”
“Lee- THANK YOU. Your store deserves more 5 star reviews because of your problem-solving abilities and your true customer care.Situation: $300 "honey wagon" (43 gallon poop tote on wheels for camping) needed to be returned. First, note that it was sent by free shipping from Amazon via FedEx. EVERY carrier we went to said it exceeds the formula of dimensions plus weight to be able to do a normal, fee-free return. It would have cost me OVER FOUR-HUNDRED DOLLARS to return it because it exceeded standard shipping for USPS, UPS, and Fed-Ex, yet it was delivered by standard shipping by Fed-Ex. Figure that one out. Since the box was unopened, Lee at Pak-Mail suggested we do a return-to-sender, which in his opinion was about a 50% chance of rejection, based on its size, but NO COST to me to do it or have it get rejected (and if rejected, sent back to my house). I went for it and it WORKED and I got refunded by Amazon!! THANK YOU LEE!!!!!”
“I had to get 4 pictures retouched (one through a fire. Seriously!) for my father who was leaving the country and not only did I get them the very next morning, they turned out FANTASTIC! Extremely grateful for the work they did. Super high quality job.”
“I came in and accidentally bought the wrong kind of stamps and their computer system wasn’t letting me return them. Their customer service team stayed after 5 to help figure it out and then came in early the next morning to finish resolving the issue. They went above and beyond:)”
“The service was great, i had a few questions about changing my address and she explained everything so I knew exactly when everything would change. Very friendly and knowledgeable staff.
Thanks for all your help..”
“Both people working were very kind and helpful when getting some papers notarized and sent off. The gentleman who notarized my paperwork was very good at his job and I think that’s always something that should be noted, experience and caring. Appreciate this in a business!”
8:30AM - 8:30PM
3601 Beech Way SW, Cedar Rapids
Shipping Centers
“I drove all the way from Indianola to Cedar Rapids to track down my package. I’m studying abroad and my flight leaves in less than 24 hours and my Visa package with my passport was still at FedEx in Cedar Rapids. A worker named Trish was the kindest, most genuine, hardworking person I’d ever worked with! She was so accommodating and understanding of the situation, and she went absolutely above and beyond to try and help my dad and I find my passport and Visa package. She called people from all over trying to find workers who could help retrieve my package. I’ve never met someone so determined and selfless in my life. She’s absolutely terrific and so were the other workers taking time out of their day to help me when they did not have to go to such lengths. Not only did Trish do everything she could to help me- But she was more than happy and eager to!!! She smiled so brightly at us telling us to think positively and would come in with good news and optimism. Her smile and care for customers is what the world needs. Needless to say I was beyond satisfied with FedEx’s help and I advise everyone to stay away from the U.S. embassies because they are the worst. Thank you Trish!”
“This Post Office is great and the employees do work harder here than most locations. It’s the people in line that are intolerable. I have heard some of the most ridiculous questions.. zero chance I could hold my composure behind the counter if I had to deal with some of these people.”
8AM - 8:30PM
9435 Shepard Ct SW, Cedar Rapids
Shipping Centers
“The process to receive a package from DHL online is bit clunky and a little concerning with the potential fraudulent emails. I went directly to your office at the Cedar Rapids Iowa Airport. Shirley is what customer service should be like. Very friendly and explained everything very clearly. I’m at the end of my career in sales. Customer service like what Shirley gave me is exactly what all sales people dream of for our customers. Well done Shirley.”
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“Friendly service, good prices, and open on the weekends. Definitely recommend!
PakMail Well, also except and reuse your bubble wrap and styrofoam packing materials.”