Auto Repair in Charles City, IA

“Very good service, they provide truck and trailer repairs and trailer washout services. Easy access off of US Hwy 218. Located on left side on Old Hwy 218 just off main US Hwy 218.”

“They did a great job of inspecting my truck while it was in for normal maintenance, performed the maintenance in a timely manner, and service provider was very courteous and kind. Managed to complete the service in a timely manner so I could go about the rest of my day.”

“The owner is awesome and it also shows that he takes care to hire good people - everyone I’ve dealt with has been kind and understanding, making sure to explain things. They looked at 2 cars for me when I was test driving them to see if I wanted to buy them - completely free! They have earned my loyalty in many ways, I definitely recommend them!”

“💎 A Diamond in the Cornfield — Shoutout to Mike Molstead Motors 💎

I wanted to take a minute and give some well-deserved recognition to Mike Molstead Motors here in Charles City after the experience I had with them today.
My 2011 Dodge Avenger needed a new catalytic converter. While looking into getting it fixed, I discovered there was actually a recall covering that specific issue. I called Molstead’s, they checked into it, and they got me scheduled.
Now, I’ll admit something: I have this completely unwarranted fear of dealerships. 😂 I don’t know where it comes from, but in my head, if I’m not walking through the door ready to buy a brand-new Cadillac, I somehow don’t belong there.
Well, Molstead’s proved me wrong about that from the minute I arrived.
I was treated like I WAS there buying a brand-new Cadillac—and all I brought them was my 2011 Avenger and a recall. 😂
First, their new service area is impressive. State-of-the-art, incredibly clean, organized and quiet. It doesn’t have that chaotic “garage” feeling at all. You can tell somebody put a lot of thought and pride into creating that facility.
More importantly, though, were the people.
Shelby Reeser was one of the first people who helped me, and she was fantastic—friendly, helpful and made the whole process easy from the beginning.
After I dropped the car off, my buddy gave me a ride home. Later I ran into a scheduling problem getting back to pick it up, and here came that little voice in my head again: Don’t bother them…don’t ask for too much…
Then I remembered they have a complimentary shuttle service.
So I called.
No problem. No attitude. No making me feel like I was inconveniencing anybody. Just, essentially, “We’ll come get you.”
And they did.
I believe the two who came to get me were Elena and Chuck—and if I have either name wrong, I sincerely apologize—but they couldn’t have been nicer. They picked me up in a beautiful newer shuttle van, we had a great conversation on the way back, and they even explained some of the other courtesy services Molstead’s offers.
I work at Zoetis, and they told me they can even arrange to pick up my vehicle from work for things like oil changes, service it, and bring it back.
Now THAT is customer service.
What probably impressed me most about the whole experience is that nobody there knew whether I was ever going to buy a vehicle from them. I wasn’t spending thousands of dollars today. I wasn’t buying a Cadillac. I was a guy with an older Dodge Avenger that needed recall work.
And none of that changed the way they treated me.
That’s something worth recognizing.
People sometimes like to talk trash about small towns, including Charles City. But experiences like this remind me how many genuinely first-class people, businesses and services we have right here. From our medical community to our local businesses and, after today, definitely our car dealership—there are some damn good people in this town.
Respect gets respect—but at Molstead’s, I didn’t even have to give it first. They met me at the door with it.
So hats off to everyone at Mike Molstead Motors. Thank you for taking care of my car, but even more than that, thank you for the way you treated the guy who brought it in.
And if the day ever comes when this 2011 Avenger finally convinces me it’s time for that brand-new Cadillac…
I know exactly where I’m going. 😂
Thanks again, guys. You really are a diamond in the cornfield. 💎🌽”

“Mike and company are great to work with when needing one's car serviced. They always try to make sure that customer service is king. Brian who works on my cars a lot and is very good too. Highly recommended. Nicholas Forrest.”

“I use to use only one auto repair shop here in town for years. However, that was to busy to do a quick repair on my brakes. Because it is my transport to and from work, I was forced to shop around. The actual owner did the job for me. Now I have a new home for auto repairs. You get what you pay for and I got an professional repair. Will be going back soon. I recommend D & L with a 10 out five stars.”

“I inquired online about specific Cooper Tires and was reached out to the following day and was told I would be able to get in on the day I requested. They picked up my car at my house(after informing me of the out of town fee for pickup), and had new tires mounted/aligned/ready to go and brought back to my house within 2 hours like promised. I would recommend C&O Tire to anyone because of their dedication to customer service and provide quality work too. Sean and Doug are the best around!”