Hertz Car Rental
Car RentalHours:
2737 100th St, Urbandale IA 50322 Hours
About Hertz Car Rental
Hertz Car Rental receives positive reviews for its friendly and helpful staff, with customers praising the service at different locations. Many highlight the cleanliness and good condition of the rental cars, making trips comfortable and enjoyable. Staff members, such as Jon at the Urbandale location, are noted for their excellent service, attention to detail, and personalized touches like setting preferred radio stations. Customers also appreciate the quick and professional service, especially when returning rentals or resolving issues, with management often going above and beyond to correct charges and assist travelers. Overall, Hertz locations are highly recommended for their friendly service, clean cars, and reliable support during trips.
Most Recent Reviews
October 2025
Absolutely horrendous customer service. Don't even waste your time just pay the extra and go to Enterprise. They have outstanding customer service and they ALWAYS go out of their way. And would NEVER keep you on hold for 34 minutes and still counting waiting for them wo even a courtesy apology.
October 2025
Terrible experience. Take a trip there for them to not even have the car reserved. Save the hassle and go somewhere else
September 2025
They Never Answer The Phone Or They Answer & Leave You On Hold Forever & Then Hang Up On You!
More Comments(132)
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