Best Buy has mixed reviews from customers. Some employees, like Drew B and Kobe, are praised for their quick assistance and excellent customer service. However, many customers express frustration about the store's organization, cleanliness, and availability of staff. Some areas are reported as messy, with dusty electronics and empty shelves, indicating a lack of care. Additionally, customers have difficulty finding staff when needed, leading to longer waits and a feeling of inconvenience. Overall, while some staff members provide valuable help, the store's condition and service can be disappointing.