Cox Store in Council Bluffs offers a variety of services, including ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices. The store aims to cater to multi-player gamers, remote workers, and streaming fans by providing personalized support and exclusive deals to enhance the in-store experience. However, many customers express concerns about rising prices and service reliability. Some reviews highlight dissatisfaction with high monthly fees, with customers noting that the cost of plans, sometimes reaching $215 for 2 gigabytes of unlimited data, seems excessive compared to competitors like GFIBER, which offers similar services for significantly less. Customers also report issues with internet outages and the need for improved consistency, especially since many rely on internet for essential services in their homes and businesses. Despite these frustrations, customer service at the Cox Store receives praise. Staff members, like Jhonny and Juribe, are recognized for their professionalism and ability to resolve issues efficiently. While some customers have had positive experiences with service and support, the overall sentiment reflects a growing dissatisfaction with pricing and service reliability, leading some to consider switching providers.
We took our elderly mother in to the store today with many questions and we worked with Adrian. He was absolutely incredible and very patient with our mother. We worked with him for 2 hours. Thank you Adrian!
August 2025
Jhonny (Str Mgr) and team are first-class customer service professionals. Jhonny remembered key details about me specifically from a quick interaction a month prior, and took ownership to resolve a lingering issue on my account. Highly recommend working with these guys.
May 2025
My parents recently cancelled their cable, well cox ended ended up cancelling everything. After hours on the phone and chat we finally got the wifi back on in the house but not our garage. Juribe helped us and got everything back up and running quickly & easily! After a frustrating morning everything was resolved.
