Midstates Bank in Council Bluffs is highly valued by its customers for its friendly and helpful staff. The front-line personnel greet customers with a smile and go above and beyond to assist with questions and issues, creating a welcoming environment. Many customers have been banking there for over 20 years, citing the staff’s recognition and personalized service as reasons for their loyalty. The team includes dedicated professionals like Phil in lending, who guides clients through complex processes such as mortgages, and Stephanie, who is responsive, friendly, and makes opening business accounts simple. Customers also appreciate staff members like Ashley, Tiana Avalos, and Nikki Alford, who provide excellent service, often speaking Spanish to help ease communication or solving problems efficiently. Overall, Midstates Bank feels more like a community and family than just a financial institution, with employees committed to making each customer’s experience positive and personal.
