Advance Auto Parts, located at 3811 E 14th St in Des Moines, is a reliable destination for automotive aftermarket products. The store carries reputable brands like FRAM fluids and oil filters, Carquest parts, and DieHard® batteries. Customers can enjoy free services such as battery testing, wiper installations, engine code scanning, and recycling. The Speed Perks loyalty program allows shoppers to earn points for discounts on store items and gas. Many reviews highlight exceptional customer service, particularly from an employee named Maddison, who is noted for her knowledge and dedication in helping customers find the right parts, even going the extra mile to contact dealers when needed. Positive experiences include well-organized events, like a meet and greet with Ryan Blaney, where attendees appreciated the friendly staff. However, some customers have mentioned a lack of assistance from certain employees and observed a need for improved service efficiency, with reports of staff appearing disengaged at times. Overall, Advance Auto Parts aims to provide quality products and customer support in the automotive sector.
I came in not knowing what headlights or oil filter I needed after buying a new car and Kaitlin was very helpful with showing me what I needed and explaining the difference of brands for oil and oil filters. I definitely will be back
February 2026
Amazing store! Madison is always a pleasure to visit. She always takes good care of me and my shop. Always helpful and very intelligent!! Favorite store to get parts from!
December 2025
Another employee made a mistake and I came back to the store to point it out and Maddison very helpful as she is made it right. That's how people are supposed to conduct business. I appreciate you Maddison. Keep giving the company a great name and image.
