Boost Mobile at 3701 E 14th Street in Des Moines, IA, offers a range of wireless services including the latest 5G devices and prepaid plans powered by the Boost Wireless Network. Customers can find new phones from brands like Apple, Samsung, and Motorola, along with special deals on devices. The staff at this location are generally praised for being friendly, professional, and outgoing. Customers who have visited over the years appreciate the excellent customer service and the welcoming atmosphere, with some mentioning they have been loyal for up to 10 years. Many reviews highlight positive experiences such as quick service and staff who go out of their way to help, even when systems are down. However, there are some concerns raised about certain business practices. One customer was disappointed after being charged a $60 activation fee that was not clearly explained and felt misled about upgrade eligibility and the type of phone received. This customer expressed dissatisfaction with the perceived lack of transparency and poor treatment despite being with Boost for five years. Overall, Boost Mobile at this location is known for friendly service and a good shopping experience, but potential customers should be aware of possible fees and verify details about upgrades and services.
