Chase Bank
Banks
Hours:
3621 Merle Hay Road, Des Moines IA 50310
Hours
About Chase Bank
Chase Bank receives positive reviews for its great customer service and very friendly associates. Customers report never having a bad experience. The staff is described as helpful, kind, patient, and very professional, whether helping to resolve issues like a lost card or providing guidance on financial matters. Associates are noted for being polite, knowledgeable, and serious in serving clients, often taking time to explain things clearly. Their gracious and enthusiastic efforts make customers, even those who are not account holders, feel welcomed and relieved. This consistent service encourages customers to return to the bank location.
Most Recent Reviews
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August 2026
Agree, wonderful people to work with Trevor and all the people are really there to assist with my needs.
Even when I’m not as calm or friendly.
They are great at settling me down and working through any issue I have.
What a GREAT place to bank 😊 👍
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December 2025
Very friendly associates. Never had a bad experience at a JP Morgan chase bank. . This location was really helpful. I will sure return if I need to visit a bank location. Great Customer service.
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October 2025
I lost my card and they were quick to help me resolve the issue and order a new card. They were kind, patient, and were very professional. So relieved to have such great customer service here!
More Comments(43)
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Des Moines, Iowa
