Famous Footwear is a store with a nice selection of shoes. Staff members, including a manager, are frequently praised for wonderful and great customer service, going above and beyond and the extra mile. They are noted for helping with difficult fits, processing exchanges without a receipt, tracking orders, and finding specific items from other locations. However, some customers note that smaller sizes, like 7 or 7 1/2, can sell out fast and not be reordered right away. A common criticism is that the checkout process is overly persistent in requesting personal information even after a customer declines, which some find frustrating.
Desirae is the best manager around! My daughter has Down syndrome and is super hard to find shoes for. But Desirae always finds her what she needs!! We won’t go to any other store!!!!
May 2024
I ordered two pairs of shoes online (Nike SB’s and Vans). Both ended up being too big because the low profile shoes run bigger. I didn’t have my receipt but Marcus was able look me up and exchanged both pairs. He set me up with a pair he had in the store and the other shipped to me online. Great job!!!
April 2024
Nice people but always low on stock not enough options in my opinion
