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January 2024 by Helen O.
I would like to give a negative review if possible. They are over priced. Crappy service. Crappy customer service. Straight trash.
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January 2024 by Dave H.
Having been a long term Mediacom / Xstream customer, I can say I'm finally had it. Price jumped by 40% for basic cable and internet service overnight. Sorry, but $270 per month is double what I believe to be fair. Stick a fork in me, I'm done.
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December 2023 by Kathy F.
Terrible service over the phone! every representative has a different answer! I have to go to the office in Des Moines!
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December 2023 by K H.
I'm too exhausted from an hour of terrible customer service to write a detailed review, which was preceded by 18 years of poor service from them. Time to get rid of cable altogether and find a new internet provider. Also, check the fine print in your bill, folks. Another significant price increase in January.
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December 2023 by Charles S.
Reading other 1 star reviews wanting to add a zero for a selection possibility. Countless bad reviews is exactly what Mediacom deserves. If you get outside their contract, though you still pay for service, be prepared for charges over double what you have been paying. Try to stop the agony by cancelling your subscription; unless you do it on the exact date 30 days in advance, you will be billed for another 30 days even though you have paid in advance for their services. They are unfair, unreliable, and ridiculously expensive. They provide endless excuses for poor service and show little resolve trying to help their victimized customers.
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November 2023 by Cory B.
Update from a prior review. Installed line is still just hanging on my fence. Called the city and they say Mediacom has been doing this all over town. Just called them again and assured me the "work order has been placed" but "no contractor has picked up the order". They said it's unlikely to be buried before April because of the ground freezing. It's almost like they could've expedited it before the ground froze when I called the first 3 times in September/October.
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September 2023 by Harold Rumbaugh
I was told by a Mediacom employee on the phone that I would be able to trade my cable box there so that I wouldn't have to wait a week for an appointment with a technician! Not the case, she lied! So after driving 40 mins on a Friday during rush hour I was extremely disappointed when I found this out!!! ?
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September 2023 by Jonnie Wright
MATT IN WASECA WAS AWESOME! This story has an incredibly happy ending and it is because of Matt, who stepped up and did the research that others at Mediacom did not although they failed to do so with kindness. Matt is the only one who truly drilled down into the problem, which was that Mediacom did not have a record of me having returned my internet modem 15 months ago. It was returned, directly, to their Ingersoll office in Des Moines. So you can imagine my surprise when I reached out to have Mediacom installed at our new address in Urbandale. They initially told me that I had NOT returned the modem and that I owed $430. I knew that was incorrect. The "ticket" created on their end was languishing as our move in date approached. Even Matt initially said that we owed money. However, Matt did something that no other Mediacom rep did. He actually listened to me. He actually believed me. He did not think of me as a liar and a thief. His belief in what I already knew to be the truth paid off as he asked enough people enough of the (W)right questions and got the facts - that we had, indeed, returned the modem. Thus, I do not have to reach out to CenturyLink or Viasat, whose customer service rating is as low as Mediacom's, and even lower. Because today, one guy made a difference. That guy is Matt, Matt in Waseca, Minnesota. Please, somebody at Mediacom, buy Matt a beverage, clap him on the back, give him some love and honor him - as a newer hire as well as someone committed to doing the (W)right thing. WELL DONE, YOUNG MAN!
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September 2023 by Debbie Beavers
Medicom is a joke. I’m trying to figure out a charge on my mother’s phone bill and can’t get any information because even though I am an authorized user my cell phone number isn’t associated with the account. My mother is 93 years old and has dementia. I have gotten information from 3 people and they all told me different things that I needed to get this taken care of. The last person now tells me I have to go down to the local office and her guardian has to go as well. Who knows if that’s correct information. It’s ridiculous. So frustrating and unnecessary.
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September 2023 by Nancy Ames
Very fast service and staff helped me a lot with my problems. She fixed them easily. Being technically illiterate I felt so relieved when my issues were resolved. Everything was resolved in five minutes. I wish I could remember her name to praise her for her work. Keep up the great job.
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August 2023 by Daniel Edwards
What I thought would be a routine service reconnect turned into a two-hour service "upgrade" from 3.0 to 3.1, rendering my existing router obsolete and requiring me to rent one from Mediacom at a cost of $15/mo until I buy a new one. I was not made aware of this upgrade until my technician informed me it was necessary for internet to be restored. Technician was generally helpful and pleasant throughout the process, and even shared in my confusion that customer service had added a router rental charge to my account before the upgrade. However, shortly before leaving, the technician accused me of disrespecting and trying to rush him when I picked up some of his trash and handed him his work phone. I apologized for the misunderstanding, but after he left I discovered additional trash (inside and outside) and that one of my plants had been trampled. Dumb experience.
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August 2023 by Reanna Lewis
My household has been using Mediacom for over 2 years. Mediacom has often turned off our internet on holidays (to which we would have to call during the next business day for them to turn it back on.) The internet connection has been intermittent for over 2 months. We have swapped out the modem, troubleshooted, had a technician come out and claim he “could not find the line,” we were promised a refund that was not applied to the account, and after forcing us to continue to use the intermittent connection with promises to send out another technician Mediacom has now encouraged us to switch internet providers. The overall customer service is disappointing and infuriating in person and over phone. As someone who has worked for an internet provider I couldn’t imagine saying the things I have heard from the staff even on my worst day. There are over 20 reviews in just the past two months. I’m assuming now that we’ve disconnected our services we will be charged an additional month? If you’re still with Mediacom it may be time to think about switching to a different internet company.
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August 2023 by David Kisler
I went to Mediacom to return equipment after canceling my service. They say that you get fast internet and over the last year I’ve been doing speed tests and NEVER received the speed they advertised and for a hundred dollars a month is ridiculous especially when you never get those speeds. I had Metronet install fiber internet and the internet speed is faster and half the price and doesn’t slow down when others close by with Mediacom get on line, it’s almost gets so slow a person has to continue keep trying to open a app on line.We all need more competition because if there is no competition these companies like Mediacom take full advantage of the customers like they have been doing for years and years. One note the gal at Mediacom who took my equipment was very nice and polite it’s sad when a company treats there customers poorly it jeopardizes their employees and their job security because of bad practices by Mediacom.
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August 2023 by Charles Bischof
My wife and I have spent the last two to three weeks dealing with TV and internet issues. Some of the issues were a result of Mediacom's upgrade to 10G. We had been warned that there would be problems during that time, but our problems started before the upgrade.Around the same time, we received a text message that we were exceeding our data usage. According to their records, we were using about 10 times the amount of data we had used in the past. To avoid excessive usage charges, I upgraded our plan from 300 GB to 3,000 GB. Suddenly, a week later, they lower our data usage to around 150 GB. We were never given an explanation for how this happened.As part of the "upgrade" to 10 G, we lost our digital TV. Now, the only way we can watch TV is to rent a Tivo box or HD tuner for every television or buy our own.When we complained about these problems, we were told that if we wanted to be credited for the time we weren't receiving service, we would have had to call out a technician. This is in spite of the fact that the Mediacom support app indicated there were outages in our area at the time.I check frequently to see when Google Fiber will be available in our area.
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August 2023 by Michel Rohner
Recently faced some inconsistent internet connectivity. Upon visiting this branch, Laurie and her team member truly outdid themselves. Their politeness and readiness to assist were commendable, always served with a pleasant demeanor. Additionally, when I reached out to the 877 customer service line, Melinda was not only kind but also efficiently resolved my issue. Immensely satisfied with the top-notch service!
