Mediacom Communications Corporation provides high-speed internet, cable TV packages, and home phone services. Some customers report positive experiences with specific facility staff, describing them as very kind, patient, friendly, professional, and helpful during equipment returns. One long-term customer had no complaints and found the process smooth. A service technician was noted as professional and effective at resolving issues. However, numerous reviews cite significant problems with the internet service itself, describing it as terrible. Customer service is frequently characterized as worse, leading to cancellations. A common complaint involves substantial price increases after promotional periods, with rates jumping from $85 to $115 or by $25 monthly, which customers find unreasonable. This leads to frustration and a perception of greedy corporate games. Some customers have switched to competitors like Metronet for faster service at a lower price. While one customer ultimately reached a satisfactory pricing agreement after persistent effort and found the phone representative friendly and pleasant, the process required considerable legwork. The company's service response time, such as a 10-day wait for a repair, is also criticized as unacceptable.
For over a month I’ve had internet issues. 3 techs sent out and they can’t fiqure it out. I’ve been promised credit but keeps getting charged full price of $120 which by the way was $80 a year ago…. I’ll go to t fiber mobile half the price and can give consistent internet
May 2026
The worst internet we’ve ever owned! We live in Waukee, Ia and see them out here 4 times a week for 3 straight weeks!! It’s only gotten worse! Canceling next week!!
May 2026
Mediacom if you can't get anything else! It's not the same! They will tell you your rate is locked in for 2 to 3 years,but there is price increases every year, service interrupted constantly due to maintenance work in the area! I decided to switch to cellphone home internet....$30 a month!
