Modern Bike is a reliable and customer-focused business known for providing excellent service and quality products. Customers appreciate their clear communication, as they share processing and shipping details upfront, ensuring items are delivered on time and well-packaged. The store offers a nice storefront and often stocks parts in a timely manner, with most in-stock items shipping within 24 hours. Many customers have ordered multiple times without issues and enjoy benefits like free shipping and no sales tax to Arizona.
What truly sets Modern Bike apart is the knowledgeable and dedicated staff. Customers have praised staff members for their willingness to spend time helping identify parts, offering expert advice, and demonstrating genuine care. One reviewer highlighted a lengthy, personalized service experience, emphasizing the staff’s heart of service and craft. This level of dedication is rare and highly valued.
Overall, Modern Bike is seen as a dependable retailer that consistently delivers great service, making it a top choice for bike parts and accessories. Their commitment to customer satisfaction and knowledgeable staff make them a trusted destination for bicycle needs.
Something broke on my saddle. I sent Jeff the photos and he assured me that I can fix this. I followed his directions and it worked!!! Jeff is friendly, competent, and so generous with his help, eben via email. 5 stars for Jeff. Patricia
May 2026
Called about new pedals for my more complicated needs. Jeff gave be excellent advice about adjusting my current pedals before buying expensive new options. Really appreciate the sage advice. Hope to be in Des Moines some day to check out this bike shop.
February 2026
Steve was very helpful! I placed an order that hadn't shipped after a few weeks. I called in, and Steve took care of me. He was very apologetic for the delay, and is ensuring my products get in the mail ASAP. Mistakes happen, but owning and addressing the mistake promptly makes things much better!
