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September 2023 by J V
I got my tires on time, ordered online from States away. Thank you Modern Bike workers.
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August 2023 by David Hawkins
Holy Cow, you don't experience this level of service very often. I was given a modestly priced mountain bike with a broken part. I like fixing things, so I jumped in. I called the manufacturer and the original store and neither of them had the capacity or will to help me. After searching around for a while, I came across Modern Bike. I spoke on the phone with Steve for 22 minutes, that's a long time to spend with one customer looking for a $30 part. Steve and I walked through the information on the bike so he could identify the part I needed. I was up on the shop table counting gear ratios for 4 gears and making note of the various features on the bike so Steve could ensure I had the right part. I wish I lived closer and needed anything bike related, I would be there in a heart beat. Steve is dedicated to his craft, has a vast knowledge of his trade, and a heart of service. Top notch service, somebody give this guy a raise.
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July 2023 by Barry
Just okay. Sometimes great, other times a dud. Occasionally they have prices on certain high end MTB and fat bike components that are far better than competitors….other times they have missing stock for weeks/months….free shipping on some orders is nice but be prepared to wait a week before they even assign a tracking number….not always, but sometimes. Just don’t make plans for a bike assembly a couple of days after ordering, cuz you never know. The entire Modern Bike shopping experience is hit or miss. They definitely seem a bit overextended.It’s Iowa. What the hell did you expect?
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June 2023 by Jon Paul Bubendorfer
Great service, nice storefront. If a part is listed as "in stock" then they can usually get it shipped within 24 hours.
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May 2023 by Phil Wever
Great experience. Nice to have a great national supplier like this shop. Available to walk in and pick up stuff.
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April 2023 by Mike S.
i've ordered from Modern about 5 times now. no issues. good place to find discounts from time to time. shipping could be faster but i suppose they get a ton of orders this time of year when everyone is getting back on their bikes (april). be aware that you have to look hard to find the "out of stock" text on the product pages. the real reason i come back is they have free shipping and NO sales tax to AZ.
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July 2022 by Barry Youll
I am a long time customer of Modern Bike. I have never been disappointed. They are a reliable retailer and I recommend them highly.
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July 2022 by Don J.
I ordered a bell for my bike. It was supposed to be German quality. When I was installing it I accidently dropped it and the lever broke off. This was when I discovered the entire inside components were made of cheap plastic. It could not be repaired. I asked for a refund and they said the bells were "not made to be dropped". I asked "what are they doing on a bike then?". Cheap products and no customer support.
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January 2022 by Chris C.
I ordered some spokes. It took a week to ship them out and they ended up shipping me someone else's order. They emailed to apologize and say they would ship our correct product on the day the wrong product arrived (day 11 after I ordered). I called and then found out that they no longer had the item in stock and did not know when it might ship. I asked for a refund and was told that once I returned the incorrect product they would process my refund. Odd, I sent them payment before shipping, I didn't receive anything that I ordered and I am told not to expect a refund until I jump thru hoops, print a label and find a place to ship it back (long drive for me). I wish I had never found this website! I wasted weeks of my time. Buy local!
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November 2021 by Moshe Shegal
Ordered a BMX online and it came in a few days. Super friendly people on the phone too.
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October 2021 by Jason B
I ordered a MTB tire from Modern Bike and there was an issue. Jeff took care of handling the warranty quickly and suggested another tire since the one I ordered originally was out of stock. The replacement tire was shipped quickly!
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September 2021 by Michael M.
* The part shipped late.* The part arrived 3 days late* The part was the wrong part* The buyer has to pay the shipping cost to correct their mistake* No I cannot in good conscience recommend you do business with them. I certainly will not.
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July 2021 by b. Satchell
Ordered a b-day present and it arrived super-fast and perfectly packaged. Easy-peas check out, great product, and fast delivery across state lines. Super pleased! thanks yall!
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April 2021 by Rollo C.
The part I ordered was as described, shipping was fast and well packaged. Communication via email with order # & tracking info was excellent. Would recommend and order from again.
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April 2021 by A P.
Their website is for the birds. However, my item shipped reasonably promptly, was priced fairly, and I'd order from them again.
