PetSmart is a large, clean store that has everything needed for pets. It offers a wide selection of products and services, including pet adoption, grooming, and boarding. Many reviews note the excellent service, with staff described as friendly, knowledgeable, skilled, kind, gentle, and genuinely loving animals. The facilities are often spotless, and some locations are noted as being far cleaner than others, with healthier-looking pets. However, experiences can vary by location. Some customers report a lack of customer service skills, with staff not always assisting even when not busy. Operational issues like long checkout lines due to freight can occur, though management works to resolve them. There are also instances of receiving incorrect pet care advice at one location, while another provides better education and helpful refunds. Overall, the store is praised for having items in stock that others do not, with orders ready for timely pickup, and employees who are friendly and courteous.
