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March 2024 by Jueglar
Flat out stole my package after charging me 30.00 to send it every time I call the store to find out why they stole it Ankush hangs up on me. / To your response to this comment your lying can see all the reviews left by others, you are constantly over charging people ripping them off and then "losing" their packages LOL losing...... tell your lies elsewhere sir.
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March 2024 by Elmo Rico
Excellent customer service, was very helpful and got me in and out in a timely manner.
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March 2024 by Mike M
Very helpful staff! Went above and beyond to assist me in retrieving my package!
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March 2024 by Rebecca Zirkelbach
The employees were incredibly helpful! I got all messed up with my Amazon returns and they helped me figure it all out. I’ll go back to them for all my shipping stuff.
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February 2024 by Susan Ruggles
Up until about a month ago, I’ve never had to pay anything to return an Amazon order. A month ago I returned an order, one small box, and they charged me $1.50 plus tax to print the label. My husband went in a week later (he does look a little intimidating), and they didn’t charge him anything!!! They are trying to make money off gullible people, and I’m assuming it’s mostly women! Also, I noticed the store was filled with delivery boxes; it used to never look like this.
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February 2024 by Tiger Tiger
Great customer services. Package arrived before delivery date.
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February 2024 by Mike Hansen
I was a little concerned when I dropped my package off as the store seemed pretty disorganized. Lots of packages stacked in piles around the store. I don’t really mind if they aren’t overly friendly but they just scanned it and basically dropped it on the pile. Never asked if it was anything fragile. Saw them set another package on a pile and it fell off and dropped to the floor. I really hope my package goes where it’s supposed to but this store didn’t give me a real warm fuzzy.
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February 2024 by Tate Babe
Extremely frustrating. Showed up after they opened to drop something off and the lights were all off and door was locked. No sign or anything saying they were opening late. Called several times throughout the day with no answer. Finally spoke with a representative who was extremely rude. Not sure what’s going on at the Fleur location, but it’s not good.
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January 2024 by Jordan Vukan
Everytime I come here I regret my decision. Absolutely rude. It’s worth the drive to go to a different one.
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December 2023 by Mackenzie U
I had an appointment scheduled for a notary appointment made the week before. When I showed up at my appointment, I was told they wouldn’t be in for at least 2 more hours. I understand it is a busy time of year and things come up, but an email about rescheduling or cancellation or an apology from the person working would have been greatly appreciated before driving from out of town.
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December 2023 by Baboucarr Bojang
I scheduled a Notary online for 10am. Upon arrival at 10am, the person at the desk told me the Notary is not available because the manager will not be here until after 11am. He tried to call the manager but he didn't pick up the call.You need to remove the 10 am appointment time if you know you will not be at work on time.
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December 2023 by Tisha Cante
This store use to be great but somewhere along the line it changed ownership. The new employees are friendly or welcoming, and very unorganized. I recently shipped legal documents to my son in Mexico. The first gentleman who helped me had no clue how to send international packages so he had someone else help me. I handed my phone to the gentleman multiple times so he could put in the address (off the Google Maps that I had opened), my son's full name, and his phone number. He said i had two options, 1 was $255 and would get there that Thursday and the other was $242 and would get there that Friday. I thought that was expensive but went ahead and shipped it with guaranteed delivery for that Friday. I noticed the address was a bit different than what Google Maps showed so I brought it up and was assured it was entered correctly just the computer prints it that way but it wouldn't be an issue. After walking out of the store, I decided to go back in and take a picture of the label. The box had been put on the floor away from other packages while the label sat on the counter still. I took my picture and had a lady attach the label before leaving. I called UPS after I left to see why it was so expensive and was told that the UPS store is not apart of UPS itself and if I had shipped through UPS directly for the same delivery it would have cost $119 but there were cheaper options. The following Tuesday my package still hadn't arrived so I called UPS again, found out the driver couldn't find the address even on Google maps the way it was entered and the phone number was put in wrong! I got everything fixed and asked when they could get it re delivered. I was informed it would be easier to have my son coordinate that directly with the Mexico branch as he lives in a town that is not on the normal delivery schedule. He was told that would look into it and call him with a date, but that he could always pick it up himself if he needed it fast. The package was already a week late, so he went and picked it up 3hrs away from his town! I called UPS to inquire about the guaranteed delivery refund. They said I was eligible but since I shipped thru a UPS Store, I would have to do the claim thru them. I went in and they seemed hesitant about helping me file the claim. I left with the understanding that the manger submitted my claim and would call me once it was processed. It has been a week and I still haven't heard anything!
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December 2023 by Crystal Stump
DO NOT! I REPEAT..DO NOT SEND PACKAGES FROM THE UPS STORE #1983 on Fleur Dr. They are thieves and will steal your packages and create new labels to put into the tracking system without the package actually being sent! When I contacted the stored to inquire about the 2nd label that was created and when the package actually left the store. The person who answered did not respond just sat the phone down on the counter and after a minute hung up.
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October 2023 by Jessica Pospisil
I spent $93 to have package sent next day air. I was guaranteed this would arrive at the destination by 12pm next day. Package goes missing and all I’m told is sorry it’s mishandled. Whats the point of tracking if your not going to scan items! Such a huge waste of money! Ill never ship from this store again!
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October 2023 by Abby Buenneke
I didn't realize until I got to the UPS store that I needed to have my return package for Amazon. I purchased packaging material there and the gentleman who helped me with my purchase took care of packing it for me. I really appreciated that he went the extra mile for me!
