Verizon offers mobile, 5G home internet, and business services. Customers can visit the store, schedule appointments online, and utilize options like in-store pickup, free 2-day shipping, or same-day delivery. Reviews highlight that service representatives are extremely helpful, friendly, and provide great customer service, often going above and beyond to assist with issues like activating phones or porting numbers. The staff works hard and makes processes go smoothly. However, wait times can be extremely long, sometimes lasting hours, which is attributed to the store being short staffed. Despite the waits, the location itself is convenient and the service from representatives is highly recommended.
I HATE taking care of my family’s phones. This store always makes it easier. Precious was the associate who helped me today & she was terrific! It was smooth & speedy. Thank you Precious!!
March 2024
The two service representatives we had, Jamie and Kayleigh, were extremely helpful. Kayleigh went above and beyond to help us with some porting issues we were having. I would give 5 stars but the wait time was extremely long (2.5 hours). They were doing the best they could with being short staffed.
October 2023
The two service representatives we had, Jamie and Kayleigh, were extremely helpful. Kayleigh went above and beyond to help us with some porting issues we were having. I would give 5 stars but the wait time was extremely long (2.5 hours). They were doing the best they could with being short staffed.
