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“We recently had an appointment for two things and were in and out within 15 minutes.
He had everything ready for us to sign when we got there. Jon was incredibly helpful throughout the entire process of opening a new account for our newborn. He walked me through everything step-by-step and made it simple and stress-free. We also opened a HELOC, and he explained everything thoroughly while still being straightforward and genuine. We really appreciated the attentive service, quick communication, and overall great experience.”
“If you’re looking for help at Veridian go to Hy-Vee at crossroads and ask for Nate Hala he is very nologible, very friendly, good manners and made you relaxed.”
“After extremely disappointing service at 1827 Ansborough. I chose to go to Lafayette today. The teller Jessi was empathetict o my situation. She got a loan officer to help, he called another department for help. I have not bank at Veridian since 2019 and my name was removed from the credit card in 2023. The quick draw account got missed in my request to remove my name or close all accounts in my name. They attached to my ex-husbands checking account: different account numbers, different address's. That should have never happened. This has put a negative report on my credit. Which is Wrong.”
“Relationships matter--and few are as essential in personal and business matters as the one you build with a trusted financial partner. I am deeply grateful for the decades-old relationship I've had with Veridian Credit Union.”
“I was just at this bank had to take care of some things and ALEXIS SADY is one that helped me .shes an amazing person so damn nice you guys need to hire more people like her !!!REALLY MEAN IT Super helpful.”
“I've been with GSCC almost 10 years. The Cedar Valley has two locations with smiley, friendly, helpful employees. As I am nearly 76 I have so appreciated the patience of the younger folks there; helping me trudge thru the electronic changes of the last ten years. That's my 2 cents!”
“Emma was amazingly helpful. We were both in a situation We weren't sure how to deal with and she remained professional and courteous to all those whose help we needed.”
“Great location and friendly staff. My only concern is the drive up teller machine at Tower Park sits back too far and is hard to use without opening your car door. It's easier to get out of the car to use. Shouldn't be that hard to make a transaction.”
9AM - 5PM
412 Mulberry St, Waterloo
Banks
“The staff at my Branch are professional people! I’ve known them all for years now! They are extended family to me! I don’t know what I would do without them! May God continue to Bless them all !!! Rebel”
“I have seen some of the best customer service people at this bank branch. From Susan (who recently retired) to now Jennifer and Caresse. I just hope that Regions will work hard to bring more competitive products and services to this area.”
“GREAT WESTERN BANK IS THE BEST BANK I HAVE EVER BEEN A MEMBER OF! THEY ARE ALWAYS KIND, AND TREAT ME WITH UTMOST RESPECT. THEY ARE NEVER CONDESCENDING LIKE VERIDIAN OR FARMERS STATE BANK. I WILL BE A MEMBER OF GREAT WESTERN THE REST OF MY LIFE!!!”
“The folks at this location are absolutely angels. I had an issue with my cc and they helped me. They also helped me set my checking up to where I could over draft and the fact that I can now overdraft is such a big help. I highly recommend this location/branch as they are absolute angels.”
“Thanks to Tyler for helping my wife and I this morning. We were away from our home branch, and needed a large money order, and Tyler was there with a kind word, and a ton of professionalism. Thanks Tyler”
9AM - 5PM
224 W 6th St, Waterloo
Banks
“Nothing but the best customer service you can ask for in a bank! Extremely friendly and very helpful This bank offers truly exceptional customer service. The staff consistently demonstrates a remarkable level of friendliness and helpfulness. They go above and beyond to ensure all customer needs are met efficiently and effectively. It is refreshing to experience such a high standard of care. I highly recommend this institution for anyone seeking top-tier banking support.”
“The location on Ansborough Ave is very convenient and Dylan was super helpful with switching our insurance to be local. Diane is really helpful when we need to make changes to our auto policy!”
“I had an outstanding experience working with this bank on my business loan. The entire process was smooth, efficient, and handled with an impressive level of expertise. Every question I had was answered clearly, and I always felt like I was being guided rather than rushed. What truly set them apart was how personable and approachable the team was—they treated me like a real partner, not just an account number. I’m genuinely grateful for their support and highly recommend them to any small-business owner seeking a lender who truly cares.”
8:30AM - 5PM
242 Tower Park Dr, Waterloo
Banks
“We had an exceptional experience working with Amber throughout the process of securing our business loan. From day one, she was knowledgeable, transparent, and incredibly supportive, making what could have been a stressful process feel smooth and manageable.
Amber took the time to truly understand our business, our goals, and our financial needs, and then guided us toward the best possible solution. Her attention to detail and proactive communication kept everything moving forward efficiently, and we always felt informed and confident in each step.
What really stood out was her dedication and responsiveness. No question was too small, and she was always available to provide clarity and reassurance when we needed it most. It was clear that she was genuinely invested in our success, not just closing a deal.
Thanks to their expertise and commitment, we were able to secure the funding we needed to grow our business, and we couldn’t be more grateful. We highly recommend working with them if you’re looking for a banker who is professional, trustworthy, and truly goes above and beyond.”
“Our family recently had some special needs arise that required some higher-level financial assistance, and Luke Webb helped us through every step of the process, from providing advice to reviewing our options with us and setting us up with all we needed. We’re super grateful for all his help and would highly recommend this bank to anyone!”
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“All I got to say is my parents have been banking there for fifty years and we have Bank there for about 25 and you cannot go wrong banking here how they treat you nice they're right on top of things my mother's had unusual charges on her credit card and they contacted her right away and took care of things I can't say enough how great this place is”