Hiawatha Kia offers a service experience that consistently impresses customers with its professionalism, friendliness, and efficiency. Customers frequently praise the service department for handling warranty repairs, such as fixing headlight issues or resolving A/C water leaks, quickly and effectively. Shuttle services are often provided to keep customers comfortable and connected to their daily routines while their vehicles are being serviced. Staff members like Adam, Cody, and Austin are described as wonderful, helpful, and attentive, ensuring repairs are completed in a timely manner and often including complimentary vehicle washes. One reviewer shared an exceptional experience when seeking an invoice for an engine replacement done two years prior, even though the vehicle was no longer owned by them. The staff responded promptly and treated the request as a top priority, demonstrating a level of customer care that goes beyond immediate sales or services. Their responsiveness and willingness to assist, even for warranty items unrelated to current ownership, left a lasting positive impression. In addition to maintenance, the dealership’s sales team, especially one salesperson, is highly recommended for their integrity, personable approach, and genuine attitude. Such dedication led a customer to travel 13 hours round trip from another state to purchase a vehicle, highlighting the trust and satisfaction that Hiawatha Kia inspires. Overall, the dealership is known for its exceptional service, friendly staff, and customer-first attitude that makes every visit a positive experience.
I am so very please with the service department. I had a warranty item to get fixed with my head lights. They needed to keep my Telly for a day to get it fix. Gave me a free ride to work. By lunch they had me all fixed up. I loved it, checked my fluids and tire pressure.
February 2024
Helped me without an appointment and got me in and out so quickly!! Great customer service
January 2024
Helpful and informative and technicians are top quality
