Liberty Tax in Marshalltown offers a positive and professional experience for tax preparation. Customers frequently commend the knowledgeable and friendly staff, highlighting their efficiency and attention to detail. Jodi, in particular, is highly praised for her personalized service, clear explanations, and dedication, with some customers returning year after year even after moving away. She is known for making clients feel valued and ensuring they maximize their deductions and credits, which often results in a higher refund. Other staff members, such as D and Sue, are also recognized for their professionalism, efficiency, and willingness to go the extra mile, including researching questions and explaining the process thoroughly. Many reviews mention that the staff makes what can be a stressful task much easier and even enjoyable, with some describing the experience as less stressful and very friendly. The team’s commitment to customer service is evident in their willingness to work after hours and stay late to ensure accuracy. Overall, Liberty Tax in Marshalltown is highly recommended for anyone seeking knowledgeable, friendly, and attentive tax services, with staff members who treat clients like individuals rather than just numbers.
I have had the pleasure of having my taxes reviewed and completed by Sue for the last several tax periods. She is always professional, courteous, and willing to answer any questions that may come up during the filing process.
May 2026
Sue is the best she has been doing my mom's taxes for years and now I am coming to her. Always a smile on her face.
May 2026
Sue was friendly, quick, knowledgeable and detailed. Will recommend to everyone!
