Verizon in Mason City has mixed reviews from customers. Many appreciate the helpful and patient staff, especially those who assisted with setting up new phones and cleaning out devices. Some customers highlight staff members like Tangi, describing her as knowledgeable and helpful. The team is willing to stay late to ensure customers receive the support they need. However, there are concerns about service charges; one customer mentioned a $30 fee for help, which they felt was unfair. Others experienced frustration with sales practices, noting a lack of clear explanations about plan changes or phone features, especially when switching from Samsung to Apple. Some found the sales process unprofessional, with interruptions and limited assistance, resulting in leaving with only a phone and a return label. Payment issues also arose when card readers were down, and customers were directed to websites or padded envelopes for returns. While service is generally friendly, some staff seemed less knowledgeable, leading to confusion. Pricing is considered high by some customers, though they acknowledge that Verizon's reliable service makes it worth the cost. Overall, the experience varies, with many customers appreciating the helpful staff and good service, but others feeling dissatisfied with sales, pricing, and certain procedural aspects.
I had a great experience!. They listened to what I wanted and offered suggestions for me.
May 2023
The guys that help me were really great. They were patient and stayed late to get my new phones and then set up for me. This was in Mason City.
March 2023
Get my phone cleaned out and put apps back in. Awesome Staff.Come to find out they charge$30 otherwise they won't help figure out anything,Sucks and what a racquet!
