This Verizon sales office is located in a strip mall with somewhat limited parking. The wait can be long, but the staff is friendly, helpful, kind, patient, and eager to educate clients. They try very hard to answer questions, check all options for the best deal, and go above and beyond, putting the customer first. Several phones are available on site to test. However, this is only a sales office, and some note that customer service ability is near negligent, with charges for services like phone swaps and activations that can be done at home. Many praise the consistent network and report being loyal long-term customers.
They are amazing. We were having problems activating a phone from warranty claim and went into the store and they got all taken care of and helpful. Super nice people and very knowledgeable. Our favorite Verizon store to go to. 😊
July 2025
I visited the store for a cellular issue. Someone on my family plan made a phone upgrade with a plan change without notifying me while I was on a work trip. Nick of the Muscatine Verizon store was very helpful and fixed the issue within minutes. I am very appreciative of Nick’s help and for any phone needs, I will visit... read full comment
June 2025
So, came in for an upgrade and started working with Jaden. He ended up finding an error in our account. Bless his heart, he spent nearly 3 hours with us to get it done. He is a heck of an asset to your store!
