Verizon has received mixed reviews from customers. While many have reported positive experiences with friendly and professional staff, some have faced issues with service. One customer expressed frustration after a missed appointment, citing a lack of communication and service after being a loyal client for over 20 years. On the other hand, several customers praised staff members like Robert and Austin for their professionalism and ability to handle complex situations smoothly. Justin also received commendation for going beyond expectations and providing excellent support. Overall, the staff is noted for being friendly and willing to answer questions, making it a recommended choice for those in need of cell phone services. However, the inconsistency in service quality suggests room for improvement in communication and appointment management.
Great service, Austin was really good at answering our questions!
June 2025
Switched carriers and Robert made the transfer smooth. He was very professional and answered all my questions. Highly recommend
January 2025
Austin helped us with what we felt was a complex situation for our business account! He was friendly, efficient, and made it happen. 10/10 would recommend giving him a shot before driving to WDM for the corporate store.
