Best Buy, a popular electronics retailer, has a mixed reputation based on customer reviews. While the store boasts a large selection of TVs, computers, and appliances, customers have noted a limited choice in music and movies. Sales are reported to be good around Black Friday. However, some customers have experienced difficulties in getting assistance or having their questions answered, with staff often responding with "I'm not sure." The customer service has been described as both positive and negative, with one customer praising a young staff member for being knowledgeable, friendly, and respectful, while another was displeased with being stopped at the door and told they could not do something. Despite these inconsistencies, the store is praised for its knowledgeable staff and customers look forward to their next purchase.
the Geek Squad is more knowledgeable about my phone than the people where I bought it!!
July 2026
The manager, there is there a resourceful and helpful. Definitely goes out of his way to deliver customer service. I'm not sure if there's more than one manager, but he was on day shift and has a beard. Great guy to deal with.
February 2026
Cindy was so helpful and amazing and diva 10/10 give her a raise
