CarMax offers an easy, no-haggle car buying and selling experience with a large selection of used vehicles. Many customers report really good or positive experiences overall, praising the really friendly and courteous staff who are efficient and helpful. The process is generally smooth, with fair offers for selling cars that align with online quotes. The company demonstrates a strong commitment to making things right for customers, even when issues arise. Some reviews mention occasional minor problems, such as paperwork errors, administrative oversights, or short delays. In one complex case involving a transferred vehicle with title problems, the process was long and frustrating. However, CarMax worked to resolve it by refunding costs, offering free transport for a replacement vehicle, and providing reimbursements. Throughout such difficulties, staff were consistently noted as being on the customer’s side, doing their best, and remaining courteous and friendly, which customers felt was very important.
#1 They have a very nice young man at the front that listens very well and sets you up with a representative. #2 I found Lea a delight to work with, she asked all the right questions you wouldn't think to supply and knows her stock very well. I enjoyed my time discussing needs and having a seat in some cars. It was a good... read full comment
July 2024
Friendly employees, no pressure, clean and comfortable environment, and a quick, easy transaction.
July 2024
Really friendly staff. Very efficient. Very fair offer for selling my car that was aligned with the online offer. Highly recommend.
