FedEx Ship Center in Waterloo, IA offers a range of shipping services, including packing supplies, boxes, and FedEx shipping. Customers can have their FedEx shipments held for pickup or schedule residential deliveries using FedEx Delivery Manager. The center provides cost-effective expedited, standard, and economy shipping options, with FedEx Ground service being faster to more locations than UPS Ground. The staff at FedEx Ship Center are generally helpful, with Theo assisting customers in explaining how to purchase shipping labels and trying to resolve any issues encountered. Joslyne, in particular, was praised for her efforts in finding a solution to a customer's problem, making multiple calls with updates. However, some customers have noted that the center does not offer in-house boxing services, requiring them to travel to a different location.
The guy working at the front desk was the most helpful employee I've ever met. He was super nice, very knowledgeable, and very willing to help me figure out how to return my package since there was an issue with the return code. Great, very easy experience, I would FedEx again
July 2024
Stopped by today for some help buying a shipping label. Theo was very helpful in explaining how to do it, and in trying to help me with the problems I encountered.
April 2024
The clerk was very accommodating with a customer who needed to use a translation app.
