UnityPoint Health - Allen Hospital
Hours:
1825 Logan Avenue, Waterloo IA 50703
Hours
About UnityPoint Health - Allen Hospital
Allen Point Health - Allen Hospital is a large, not-for-profit community hospital serving the Cedar Valley with 204 beds. It provides a wide range of services, including inpatient and outpatient behavioral health, comprehensive birth care with a Level II Neonatal Intensive Care Unit (NICU), advanced cardiovascular treatment, state-of-the-art surgery units, and a Level III Trauma Center emergency department. The hospital cares for more inpatients, outpatients, emergency patients, and cardiac patients than any other hospital in its 10-county area.
Patients and families often praise the staff for their kindness and helpfulness. Many reviews highlight the caring attitude of nurses and doctors who made their loved ones feel comfortable and well cared for. For example, some patients shared positive experiences with nurses who were amazing, friendly, and attentive during hospital stays and surgeries. Families appreciate the staff's empathy and the efforts of nurse practitioners and doctors in providing excellent care.
However, some reviews mention issues with communication between hospital floors, especially during discharge processes. Patients expressed frustration over unclear procedures and the need for multiple discharges, which caused confusion and delays. Despite these challenges, the hospital staff has been described as helpful, with some staff members going above and beyond to ensure patient comfort and understanding. The hospital’s emergency services have also been highly rated for their efficiency and professionalism.
Overall, Allen Hospital is recognized for its comprehensive services, dedicated staff, and commitment to patient care, despite occasional communication challenges.
Most Recent Reviews
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August 2024
After talking with the patient advocate, I was able to find closure. They were very empathetic to my family's situation.
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June 2024
A family member just had surgery here yesterday and they took such good care of her. Thank you to all the nursing staff and doctors you are amazing!
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April 2024
The staff was extremely helpful and nurse practitioner Bobby was stellar. The quickest, most efficient ER visit I've ever had, will forever choose them over mercy one now.
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Waterloo, Iowa