Claire's in West Des Moines is a popular store for kids, especially those looking for earrings, jewelry, and accessories. The store is clean and welcoming, with a friendly atmosphere that kids enjoy. Customers appreciate the good customer service, especially from staff members who try to help despite being busy. One staff member received praise for providing excellent service and making the experience special. The store also hosts fun birthday parties where kids can get nails done, do makeup, and shop for fun items. While busy weekends can mean hurried service, the overall experience is positive, making it a favorite spot for kids to browse and buy fun little things.
The store looked cluttered with stuff. The products are cute and I love the company but shopping at this location is awful. Toshia did a return for me and was incredibly rude about it. I don’t know if she just doesn’t understand social cues or what but her tone was not professional.
July 2025
They only staff one person even on busy weekends. She’s hustling but sheesh. Kids look forward to a purchase, but then you can’t even get it because the one staff is doing hurried piercings.
April 2025
Came in about an hour till close to get my daughters, mom's, and my ears pierced. The woman there was by herself, but that didn't stop her from giving excellent customer service to us and everyone in the store. Loved our experience with her. The world needs more people like her.
