Collins Community Credit Union is highly praised for its excellent customer service and helpful staff. Multiple reviews highlight the friendly and professional assistance received from team members at the Mills-Civic location, including Za HNEM, Emily, Avery, Jason, and Ana. Za HNEM is commended for going above and beyond to meet customer needs, whether in-person or over the phone, making processes like personal loans simple and straightforward. Emily is recognized for consistently providing top-notch service over the years, while Avery and Jason are appreciated for making transactions seamless and offering great rates. Customers also value the bank’s commitment to helping members improve their financial situations. One reviewer shared how switching from another bank was made easy thanks to a patient representative, who helped set up a free checking account with a good dividend and significantly reduced credit card interest rates. Ana stood out by offering additional services such as insurance quotes, saving customers money on auto and renters insurance. Overall, Collins Community Credit Union is known for its helpful staff, great rates, and dedication to making banking simple and beneficial for its members. The positive experiences and personalized service make it a highly recommended financial institution.
The employees at CCCU in West Des Moines are very helpful and are a pleasure to work with. I live in Grimes and find it very inconvenient to have drive to West Des Moines to manage my account if I need to visit the branch in person. Does the credit union have any plans to open a branch in other location in Metro Des Moines?
June 2025
I want to say, thank you to Ana. And her manager Emily, they were so nice and helpful, it was a pleasure to open my account there, thank you so much for helping me out
May 2025
The last two times I had business with Collins I was helped by Ana. She greeted me when I came in and was very friendly and welcoming. She took care of my transaction promptly and was very professional. I would recommend Ana and Collins to anyone looking for a financial partner.
