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“I was in a pickle this morning over an issue with insurance, didn’t know how I was going to resolve this. Mischelle Fisher is an absolute saint, just a wonderful person who took time to understand my problem and actually help find a pretty easy solution. I was in a panic when I called, she just made me feel like a human she wanted to help. My entire day is better because of her, and makes me want to help more people. Superstar!!!!”
“Every teller that I work with when I go in is very personable and explains things well. I also don’t usually have to wait in line very long which is very nice!”
“I have had a number of loans through FPCU over the years dating back to the early 1990's. Most recently they did an RV loan for me. Every experience with FPCU staff has been excellent. They are very customer service oriented. Joya at their West Des Moines branch has helped me with the most recent loans, and she is great to work with. I'll definitely continue using FPCU in the future.”
“I had a great experience working with Ana. She helped me with several items and made the entire process smooth and completely painless. What did take over 30 minutes at a larger bank was handled in about 10 minutes here.
Ana was extremely helpful, efficient, and easy to work with. I really appreciate the level of service she provided, this is exactly the kind of customer experience that keeps me coming back. Highly recommend!”
“Teller Adam assisted me in getting pristine bills for my out of country travel and put great effort and care into getting me bills that were not torn or marked up so that they would be usable on my trip. Thank you Adam, Veridian is lucky you have you!”
“Green State Credit Union helped me through one of the toughest trials in my life. As I recently went through a divorce Green State Credit helped me finance a new home helping me restart a new life.”
“After a terrible experience with another mortgage company we reached out to Shelly Dixon. Not only was she able to help us close the deal but she got us an amazing rate. We will be life long members because of her! Thank you Shelly!!!”
“I spoke to nick today after a miscommunication, and he was super patient despite me being frustrated, very kind and calm and got everything restored, great team and a great place to go through!!”
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“I have had nothing but wonderful experiences with PCU, the employees are beyond amazing and after having banked at Wells Fargo in the past (that was a mistake), PCU has been a complete breath of fresh air. It’s nice to bank with people who act like people instead of corporate robots, and to put your money somewhere that doesn’t rip you off at every available opportunity. By the way, you won’t find a more reasonable CD investment rate in Des Moines, Iowa because it doesn’t exist.
I recommend PCU to everyone in their area. The difference between how you are treated at a locally owned credit union vs an international banks is vast. If I could give them six stars, I’d do that.
It’s really their employees that shine. They really care about what they do and it absolutely shows.
Shout out to Becca today in the West Des Moines location, but anyone I have interacted with in the downtown location has also been just as amazing”