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January 2024 by Doug Williams
Always a positive experience every time I have been to this store. Each of the Staff have always been knowledgeable, patient & professional. It is a little further drive to this store than the previous I had used, but quite glad I have found this location, it is the only I will use from now on.
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September 2023 by Melinda Bianchi
My boyfriend came here for some work boots. The store rep seemed extremely knowledgeable and passionate about the quality of the products here. The machine they use to measure feet is pretty fancy. It's similar to the one they use at shops for running shoes. I love that there is a lifetime guarantee on their boots. You can tell that they really believe in them. And, the lifetime maintenance that comes with all of their boots is especially nice. Definitely worth every cent!
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August 2023 by Tyler Stallman
The gentleman doing the fitting did a great job and got me into the right pair of insoles. He also shipped out my boots to get new soles put on. The other gentleman that I bought new boots from was also very knowledgeable about the boots and got me into the pair I liked. All around great service from this store
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August 2023 by Kara Glann
Awesome Store. Great customer service! Big Gold Star!!!
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June 2023 by Jim Ver Woert
The associate was very helpful and found just what I was looking for within a matter of minutes.
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April 2023 by Brady Wrightsman
Fast knowledgeable workers make this store a pleasure to come to!
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February 2023 by Bradley Huebotter
Had a problem with a pair of boots I bought from there and they exchanged them with no questions asked very happy
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December 2022 by Jason Angell
If you need boots, don't bother going to the 2nd Ave location. It's like night and day difference. My boots were ordered for me and fit perfectly. They arrived in 4 days, right to my doorstep.
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December 2022 by Biggus Dickus
If you're looking for boots, try this location instead of the one on 2nd Ave. This store is having my boots shipped to me unlike the store on 2nd Ave that couldn't be bothered to even lift a finger.
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December 2022 by Jon Helton
Friendly, courteous, professional, staff. A company that stands behind the product.!
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October 2022 by Aaron C
Al was awesome. He genuinely cares how you feel on your feet. Their state of the art CAD machine creates a digital model of your foot and pressure points recommending the perfect fit. Thank you guys! The customer service here is top notch.
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October 2022 by Christian Johnson
Returning customer, just came in for a boot clean/oil and staff was super welcoming and helpful. Even have an updated system for insoles that uses 3D mapping and pressure tracking that worked wonders for replacing my insoles! Techie and friendly!
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August 2022 by adam christian
I am not only upset but very disappointed in the boots that I have bought from Red wing. I also, am very very disappointed in my customer experience at Red Wing shoes in west Des Moines. I went in today after owning the shoes for 4 months. They have ripped in the seams on top of the toe. I am assuming from working on my knees and getting up and down all the time (I am an electrician). I would like the store to honor their warranty on the boots. Immediately when I walked into the store the employee was very standoffish. I asked him how his day was and he just looked at me and didn’t respond. (Already starting off poorly). I then proceeded to ask for the warranty to be honored, in which he was he was very standoffish. Said very rudely that all he’s going to do is put a tough toe on them. I tried asking for other options for in which he rudely replied that he will not “help me” in any other way. I asked kindly for the managers info in which he didn’t say he had to give me, then finally gave it to me after I asked multiple times. I left the store and then called back asking for the employees name, he recognized my voice and started getting extremely agitated and telling me he didn’t have to give me his name.I am absolutely appalled at the lack of customer service and disrespect that this employee displays.Honestly, I don’t have a ton of money so when it comes to buying boots - Something I use to feed my family everyday- I take it very seriously. I hope no one else has to experience what I went through.
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August 2022 by Bryan Farwell
Great service and knowledgeable of products and see that you are completely satisfied with your perchance . Very pleased with my experience. Definitely recommend to anyone that's looking for quality footwear of all styles.
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June 2022 by Robin Yates
Went in with my daughter for work boots. A bit of a wait, but got what she needed and the gentleman was very helpful and very pleasant. The store was clean and well cared for. Great experience.
