REI is a well-regarded outdoor retailer known for its quality gear and exceptional customer service. The Des Moines location has received positive feedback for its knowledgeable, friendly staff who are eager to assist customers, whether they are seasoned adventurers or newcomers. Many reviews highlight the helpfulness of employees, such as Brad, Elliott, Amanda, and Jesse, who go above and beyond to address customer needs, including bike repairs and equipment recommendations. The store offers a variety of popular brands at fair prices, along with members-only benefits. Customers appreciate the personal interest staff show in their hobbies and the overall welcoming atmosphere. With a 100% satisfaction guarantee on products and a commitment to outdoor enjoyment, REI stands out as a go-to destination for outdoor enthusiasts in the area.
We frequent this store when we visit, but I really want to give a shout out to Carter! He helped us out in the shoe section and is a top-notch employee. I genuinely believe people like him make shopping experiences the best they can be. I hope he gets everything good coming his way and I hope we run into him again.
May 2024
Crossing the country by bicycle and stopped here for provisions. The staff were all very knowledgeable and helpful. I was lucky enough to meet Amanda who sorted out the problem of my rear wheel spokes that kept breaking by finding and fitting a new wheel in record time. Thanks again for all your help.
March 2024
This is a fantastic REI location. Seldom sold out of any products and very well staffed.
