The UPS Store #2528 in West Des Moines provides a range of services, including expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. The store is locally owned and operated, located just one block west of Kum and Go at the junction of Valley West Drive and EP True Parkway. Customers appreciate the excellent customer service, with staff members like Xan and Les receiving specific praise for their helpfulness and knowledge. Many reviews highlight the friendly and patient interactions staff have with customers, ensuring that questions are answered thoroughly without feeling rushed. While some customers expressed disappointment over specific printing capabilities, they continue to return for quick and efficient services, such as Amazon returns. Overall, The UPS Store #2528 is recognized for its professional, efficient staff and a commitment to customer satisfaction, making it a reliable choice for various mailing and shipping needs.
they always close on Saturday but their google hours would show they open. I have multiple times driven there on Saturday just to go home or have to reroute to a different UPS
December 2025
Always have excellent service and polite staff - on this particular day I was very impressed with the young man working the counter. He maintained smile, friendly personality and efficient service while being the only person assisting customers and a line back to the door
December 2025
Excellent customer service! Friendly, professional, and knowledgeable! They are consistently outstanding!
