“I normally go to O'Reilly for car parts and other automotive things; they have a great selection of parts, fluids, and tools, plus fast delivery of anything they don't have in-store.
This particular visit (Dec 22), I needed to fill the oil in my brother's car that has a small leak. I dropped the oil cap down in the engine bay where I couldn't see it, and I was in a dress shirt which made it hard to lay on the ground or reach into the bay to try to get it.
An employee named Edward came out during his break and offered to help. He grabbed a flashlight, looked around, got on the ground and tapped the oil cap off the undercarriage cover onto the ground, and layed on his back to reach under the car to grab it.
He had no obligation to do that, especially when it took 10 minutes of his break looking for the cap. He seems like a great employee”
“Just wanted to give feedback for the team at the Bonner Springs, KS store. Mike has helped me many times and is always willing to answer all my questions and give suggestions. I drive a little further to this location and pass numerous other parts stores knowing that I’ll get great help and quality parts. Thanks Mike and the Bonner Springs store team.”