Meritrust Credit Union is a member-owned financial institution located in Derby, Kansas, just south of Wichita. This full-service branch offers a variety of convenient services, including a Home Loan Specialist, 24/7 surcharge-free ATM, interactive teller machines (ITMs), a coin counter, wealth management, medallion service, night drop, notary, and safe deposit boxes. Customers can enjoy flexible checking, competitive auto and home loans, high-interest deposit products, and 24/7 online and mobile banking access. The credit union is praised for its exceptional customer service. One reviewer had a "10/10" experience with Molly, who was described as having an amazing personality, being beautiful inside and out, steady-paced, polite, kind, and understanding. Another reviewer noted that every bank representative is "always ready to offer assistance" whether for existing accounts, new accounts, loans, or credit cards. While the location has limited Saturday hours with no in-person banking, the video tellers in the drive-thru lanes provide a modern, convenient alternative. One customer was impressed that the credit union quickly stopped an $800 fraudulent debit card transaction. Overall, Meritrust Credit Union is viewed as a great choice for all banking needs, with a clean, friendly, and professional environment.
Everytime I've had to come into the bank, I've always been greeted politely and receive excellent help. Laura Lang has always been an absolute pleasure to help with any of my needs
December 2023
Very nice employees . Thank God for meritrust, someone tried to make over 800.00 on my debit card and they put a stop to it!! Awesome job!!
July 2023
Pros: clean, friendly, professional environment, and usually the lines are short. Cons: This location opens later than others, the service can be slow, though it has gotten much better. Also, you can only get twenty and/or five dollar bills in the drive thru, so if you need larger bills or coins, you must go inside.
